Dave Carlos helped me to get a voucher… Dave Carlos helped me to get a voucher for my cancelled flight due to a family emergency.He went above and beyond to try to help me even though my ticket was non refundable. I would certainly go back to him and this company to help with future travels!

Surprisingly delightful staff! OMG, our Alaska cruise was canceled creating a nightmare of having to cancel flights, etc.& my wife & I have never dealt with more delightful, empathetic, responsive airline agents. Ethan Wills, (who we dealt with the most) was so helpful! We even spoke to a supervisor name Rodney a couple of times, & he was equally as friendly & helpful! I also spoke to other staff that were very professional & helpful as well. Responding emails were answered so quickly! Thank you all for turning an unbearable situation much less stressful.

James Wilson has been so patient, James Wilson has been so patient and trying very hard to solve a problem- none of his doing. He is professional, caring and trying to make things right. You are lucky to have him as your employee . Ingeborg Reist

Exceptional service James was exceptaional. He stayed with me for 4:28 hours until he could address all of my issues. You have a class A++ employee. I have never encountered an airline employee as exceptionally as him before. Please thank him for me!

(A little backstory) United Airlines… (A little backstory) United Airlines booked a wrong ticket for an Unaccompanied Minor (my daughter), then rejected her at the gate after making a 2-hour drive with her mom. Afterwards, they gave me a bogus number to call, which I did, and the sales representative tried to make me pay an additional $500 to rebook the ticket that United messed up on. After Googling a different number, I came across Dave Carlos, who is the best representative that I have came across in a long time. He was able to find a significantly reduced flight for the next day. On top of that, he gave me his direct email and stayed in touch with me through the entirety of the process until she reached me. Thank you again Dave. She made it safe and sound.