Consumer
GBVery helpful answering our questions. Very helpful answering our questions. Talked to us about the deal that was available from your team, compared to another company. We were able to get a lower cost including our flights ( with seat assignments ).
Sh
GBLack of service, accountability, and benefits The initial agent we spoke with was friendly, but he booked us the wrong room. By the time we caught his error and called back the next day, he was unreachable and another agent told us the price for the room we had wanted had gone up in price by a couple hundred dollars. They did absolutely nothing to fix it. Later we found a coupon code that our cruise line and most travel agents accept, but cheapcruises.com is refusing to honor it. Their 'benefits' are not as good as some of their competitors, such as not including gratuities, even though their prices are no better than we could have gotten through our cruise line directly. I will be telling everyone asking about booking cruises to absolutely avoid cheapcruises.com.
stephanie
GBI had called with a quick question… I had called just get a quick question answered... 3 days and 2 hours later I had my answer and the trip of a lifetime booked. I had so, so, sooooo many questions! Each question was answered, and thousands of permutations were calculated, until we landed on the combination that worked best for me. The initial phone call was dizzying and 3 days later my agent called me to finish answering the original question! The service was top notch and patient and thoroughly helpful, I really can't recommend them highly enough!
Fay Snyder
GBWe❤️ CheapCruises ! This is the 3rd cruise we’ve booked through CheapCruises, the website is pretty simple & we had no issues with our other 2 bookings, so far so good so we’ll keep using CheapCruises!
Margaret Wright
GBStephanie was very helpful and patient… Stephanie was very helpful and patient with us. There were some items that needed some explanation and she did it well and she made some suggestions that really helped us with our decisions on type of cabin.