Cheap Cruises has great deals and the… Cheap Cruises has great deals and the best customer service. Their website is user friendly, and if you prefer to speak to a representative, they are knowledgeable concerning every portion of a cruise. I have booked all of my cruises with Cheap Cruises, and I highly recommend them.

Lack of service, accountability, and benefits The initial agent we spoke with was friendly, but he booked us the wrong room. By the time we caught his error and called back the next day, he was unreachable and another agent told us the price for the room we had wanted had gone up in price by a couple hundred dollars. They did absolutely nothing to fix it. Later we found a coupon code that our cruise line and most travel agents accept, but cheapcruises.com is refusing to honor it. Their 'benefits' are not as good as some of their competitors, such as not including gratuities, even though their prices are no better than we could have gotten through our cruise line directly. I will be telling everyone asking about booking cruises to absolutely avoid cheapcruises.com.

The agent help me choose the best… The agent help me choose the best cruise for me,she also has excellent customer service skills.

Stephanie was very helpful and patient… Stephanie was very helpful and patient with us. There were some items that needed some explanation and she did it well and she made some suggestions that really helped us with our decisions on type of cabin.

They WILL find a way to scam you I booked a cruise for the wrong date. Within only minutes of receiving the confirmation, I called. They couldn’t transfer the fee to another date and to cancel would be $100 charge. I think this is extremely shady business practices not to mention horrendous customer service. This company is out to scam people, plain and simple. Also if you look closely, and compare every detail of the reservation and offers, you can get the same rate if not better by booking directly with the cruise line. Do NOT use Cruisewise, CheapCruises or any of those companies as they are all affiliated. Just look at all the other complaints with the BBB, Google, and other review sources.