Lack of service, accountability, and benefits The initial agent we spoke with was friendly, but he booked us the wrong room. By the time we caught his error and called back the next day, he was unreachable and another agent told us the price for the room we had wanted had gone up in price by a couple hundred dollars. They did absolutely nothing to fix it. Later we found a coupon code that our cruise line and most travel agents accept, but cheapcruises.com is refusing to honor it. Their 'benefits' are not as good as some of their competitors, such as not including gratuities, even though their prices are no better than we could have gotten through our cruise line directly. I will be telling everyone asking about booking cruises to absolutely avoid cheapcruises.com.

Philip was very helpful and laughed… Philip was very helpful and laughed right along with us. A very pleasant easy experience

I'm extremely happy with Cheap cruises… I'm extremely happy with Cheapcruises. I have a sales rep (Rosie Rose) that I'm very happy with and broke all my cruises. She's able to help me out with special and make sure that All the teas are crossing all the eyes dotted etc. I also like the cheap cruises loyalty program where you get cash back and also discounts on a shore excursions. You're also get automatically any specials cruise lines are offering so I see no downside. This is going to be my sixth cruise with them in the last 4 years.

They lure you in low price and stick it to you if you have to cancel. They lure you in low price cruises and stick it to you if you have to cancel. Be sure to read the fine print. I paid a $314 deposit for a cruise in April of 24. Now, because I have to cancel due to a business trip, they want to charge me an additional $100 cancellation fee. The total cruise package is just north of $1000 for a 4 night cruise. In order to cancel they want 40% of the cruise package with a 4 month cancellation notice. The cruise was booked in late November.

Excellent customer service Excellent customer service. Answered all my questions. As a loyal customer, I was wondering if there will be a login to Cheap Cruises that would have my account info, instead of entering the info every time I book a cruise.