Makes managing people much easier As a manager of a marketing team, HR responsibilities can become a huge distraction to the work I actually need to get done. HR became something I hated dealing with, but Bamboo HR has made it so much easier. Their platform is great and easy to work with. Employees have the responsibility to do a lot of the work themselves, but the manager can do a lot of HR-related tasks easily and quickly on their platform. The automation of certain HR responsibilities makes my life much easier. I think anyone looking to automate more HR would be very happy with Bamboo HR.

Poor features, poor interface, needs an overhaul and expensive I've used Bamboo in a number of organisations and I can only assume they fired all of their software developers in the year 2000 because the interface and features are what I'd expect from that era. One-to-ones are a good example. This is a critical activity within HR to loop after people, yet one-to-ones are displayed in a table with narrow columns AND IN REVERSE ORDER. Who the hell though that was a good idea?

Good software, poor sales experience While looking for HR software I trialled BambooHR having used it as an employee once before. The software itself is good. However, the experience with Sales lost them a customer. BambooHR are the only SaaS platform that refuse to list their prices. The reason for this is clear, they're not competitive and probably have no idea of their pricing structure. I asked numerous times what their pricing was for a certain package with a certain number of employees. They kept refusing to tell me, instead asking me to have a call with someone else. I really hate it when companies hide their pricing. For this reason I went elsewhere.

BambooHR sucks, fix your sales BambooHR maybe a good software, but their SDRs are atrocious. 2 SDRs for BambooHR contacted me, with no prior intimation. They then refused to inform me about pricing except over phone. A 5 minute phone call to tell me about pricing took more than 3 weeks, and I was required to schedule time with an SDR who just wasn't empowered to offer me a quote over email or online. I run a B2B company, and a client should be able to find you when they want. This includes the ability to send proposals offline, when they can be reviewed. For a company that insists on calling you to give a price, primarily implies that 1. They are not transparent and offer a different price to every customer, which is anti-market, or else, 2. Disorganised, where a proposal or RFP requires 2 chaps to come to an outcome or an offer, no sales cadence at all. This is 2019. This sort of customer experience is unimaginative, abhorred, and speaks of a customer culture that is broken. Ben Peterson, your company can do better, maybe take a minute out of planning an exit and explain why pricing is not offered on your site and small customers, that you are purportedly built for, are being treated like 6th graders.

Overall Experience Overall, BambooHR has been very helpful for a HRIS tool. However, there is still some manual processes with onboarding, transfers, and off-boarding. It seems that the offboarding tasks do not get triggered within the workflow like the onboarding ones. I also wish there was more integration with other platforms for background checks and benefits administration.