BambooHR sucks, fix your sales BambooHR maybe a good software, but their SDRs are atrocious. 2 SDRs for BambooHR contacted me, with no prior intimation. They then refused to inform me about pricing except over phone. A 5 minute phone call to tell me about pricing took more than 3 weeks, and I was required to schedule time with an SDR who just wasn't empowered to offer me a quote over email or online. I run a B2B company, and a client should be able to find you when they want. This includes the ability to send proposals offline, when they can be reviewed. For a company that insists on calling you to give a price, primarily implies that 1. They are not transparent and offer a different price to every customer, which is anti-market, or else, 2. Disorganised, where a proposal or RFP requires 2 chaps to come to an outcome or an offer, no sales cadence at all. This is 2019. This sort of customer experience is unimaginative, abhorred, and speaks of a customer culture that is broken. Ben Peterson, your company can do better, maybe take a minute out of planning an exit and explain why pricing is not offered on your site and small customers, that you are purportedly built for, are being treated like 6th graders.

I had to move to a UK company after… I had to move to a UK company after they accidently loaded someone elses data into our live site. Nothing i could do, no one was interested at bamboo and no one was interested outside of bamboo, as they are not an EU company. Nothing I could do, leason learned. Worst part is, we noticed at 8am, but because of the time difference no one was there to support is until around 2pm UK time. We have now moved to a UK supplier whilst the software isnt as nice, at least I feel my data is safer.

I'd recommend the software, but not the company. The software itself is good, can do most things and is pretty intuitive. However, 2 main issues: 1. We're based in the UK, were told that they can update everything to make it relevant for the UK and this isn't the case. This means things like gender/ ethnicity reporting etc. is useless as they will only accept US government definitions rather than those used in the UK (e.g. 'African American', 'Hispanic' etc.) along with various other bits and bobs which are irritating. 2. The sales team are great and give the impression that this is how all contact with the company will be. We were sold the induction package which was a waste of money, then any requests for support are pretty poorly handled. We've looked at competing products and decided not worth leaving, but it is irritating that we were oversold on what they can actually deliver.

Easy & Pretty, but the Worse Bamboo is easy to use and looks pretty, but their customer support is the absolute worse. When I ask a question, they ask me to read an article or it just gets bounced around from person to person and does not actually get resolved. Or they attempt to resolve it but ask you first to answer 15+ questions. We are using the advantage package, which you would think covers everything since it costs $450 USD per month. But you have to pay extra for performance management. There is no option to bulk download all your employee data you would have to do it person by person. So once you enter the data in their system good luck getting it out. If I knew all this before I joined I would have gone with another HRIS system.

User for 6+ years and love it! I have been using BambooHR for 6+ years now and love their system. It is super easy to use and they are continually updating the system for ease and functionality. They also allow users to put in system requests and if they receive enough, the update may happen. Being that we have out of state employees, the electronic signatures make it possible to on-board efficiently and it has a time stamp feature for the person who sent the file and the person who signed the file. We recently started using their Time Tracking system and it too is super easy, no more submitting time cards, and when an employee uses PTO, it automatically fills in on their time sheet.