I bit confused and surprised about poor… I bit confused and surprised about poor reviews. We use this system for a while and never had any problems! Platform provides great usability and functionality.

Overall Experience Overall, BambooHR has been very helpful for a HRIS tool. However, there is still some manual processes with onboarding, transfers, and off-boarding. It seems that the offboarding tasks do not get triggered within the workflow like the onboarding ones. I also wish there was more integration with other platforms for background checks and benefits administration.

I am an enthusiastic fan of BambooHR I am an enthusiastic fan of BambooHR. The platform is user friendly and simple to use. And most importantly, the customer support team is the best I've ever had the opportunity to work with.

Easy & Pretty, but the Worse Bamboo is easy to use and looks pretty, but their customer support is the absolute worse. When I ask a question, they ask me to read an article or it just gets bounced around from person to person and does not actually get resolved. Or they attempt to resolve it but ask you first to answer 15+ questions. We are using the advantage package, which you would think covers everything since it costs $450 USD per month. But you have to pay extra for performance management. There is no option to bulk download all your employee data you would have to do it person by person. So once you enter the data in their system good luck getting it out. If I knew all this before I joined I would have gone with another HRIS system.

BambooHR is a broad-spectrum HR… BambooHR is a broad-spectrum HR solution: reasonably good at everything but not the greatest for most things. However, it is much better to have an integrated suite than to have multiple very specialized platforms, both from a cost and a usability perspective. All in all, we love the product! Their support is top-notch, as is their product management. Most of the new features are things that make us happy ;)