I am an enthusiastic fan of BambooHR I am an enthusiastic fan of BambooHR. The platform is user friendly and simple to use. And most importantly, the customer support team is the best I've ever had the opportunity to work with.

Easy & Pretty, but the Worse Bamboo is easy to use and looks pretty, but their customer support is the absolute worse. When I ask a question, they ask me to read an article or it just gets bounced around from person to person and does not actually get resolved. Or they attempt to resolve it but ask you first to answer 15+ questions. We are using the advantage package, which you would think covers everything since it costs $450 USD per month. But you have to pay extra for performance management. There is no option to bulk download all your employee data you would have to do it person by person. So once you enter the data in their system good luck getting it out. If I knew all this before I joined I would have gone with another HRIS system.

BambooHR Personalized Service The personalized experience I have when speaking and working with a team member from BambooHR makes my day. Their team has assisted our company in assuring we get the best out of the HRIS customized to our company's needs.

BambooHR sucks, fix your sales BambooHR maybe a good software, but their SDRs are atrocious. 2 SDRs for BambooHR contacted me, with no prior intimation. They then refused to inform me about pricing except over phone. A 5 minute phone call to tell me about pricing took more than 3 weeks, and I was required to schedule time with an SDR who just wasn't empowered to offer me a quote over email or online. I run a B2B company, and a client should be able to find you when they want. This includes the ability to send proposals offline, when they can be reviewed. For a company that insists on calling you to give a price, primarily implies that 1. They are not transparent and offer a different price to every customer, which is anti-market, or else, 2. Disorganised, where a proposal or RFP requires 2 chaps to come to an outcome or an offer, no sales cadence at all. This is 2019. This sort of customer experience is unimaginative, abhorred, and speaks of a customer culture that is broken. Ben Peterson, your company can do better, maybe take a minute out of planning an exit and explain why pricing is not offered on your site and small customers, that you are purportedly built for, are being treated like 6th graders.

Overall Experience Overall, BambooHR has been very helpful for a HRIS tool. However, there is still some manual processes with onboarding, transfers, and off-boarding. It seems that the offboarding tasks do not get triggered within the workflow like the onboarding ones. I also wish there was more integration with other platforms for background checks and benefits administration.