Very poor business travel visa support - Germany I'm a business traveller who seeked to use the support of CIBT to obtain a business visa for Thailand. While German citizens (which I am) can travel without Visa for vacation, for business trips it is required. Mid January I have started the application process. - The documents listed to be required were not complete right from the start - The documents submitted manually afterwards were not received, processed or taken care of in any regard - CIBT kept sending email to submit documents that have already been provided three times - Customer service employee hung up on me - Intervention with account management has preliminary helped, but again no response from CIBT on the process Dear Corporations, do not select this company as a service provider of choice unless you want to burden your internal resources and employees with hour long emails, calls and chats leading to nowhere. It is a business risk.

An appalling level of service from this… An appalling level of service from this company that advertises a "PREMIUM" level of service however fails to respond to emails and voice messages. And then invoices you for their so called "PREMIUM" service before providing any level of service. I will start naming and shaming shortly of all the people that I am being forced to deal with with no actions or outcomes. And yes, I will give my name and order number so they can pretend as soon as they give me somebody SENIOR enough in this organisation to actually something about my application.

CIBT literally saved our vacation CIBT literally saved our vacation. I noticed 2 weeks prior to our departure that my husbands passport expired a month earlier. I called the local Gov't agencies that you can go to as the owner and walk thru yourself but the closest on was Denver Colorado 6 states away. it would have cost more to fly there and do it ourselves than what CIBT charged. All the closer drivable locations were completely booked.

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. Awful. Slow. Ineffective. Twice now I have paid to get a Chinese visa in time for an invited international seminar, paying over $850 each time for "premium service" and overnight prepaid shipping. However, TWICE, as in BOTH TIMES that I have used this service, CIBT has failed to get me a VISA in time for travel. This last time they had 6+ weeks to get it done. However, representatives take an average of 3-4 business days to respond to any emails or even phone calls (if they respond at all), thus I fail to see how any of this is "premium" service. DO NOT USE THIS COMPANY. Pick a local travel agency, or apply yourself. I will also be informing my University to STOP suggesting anyone use this company for visa applications in the future.

What I though I was getting for $ 500… What I though I was getting for $ 500 AUD was convenience & peace of mind . What I got for $500 AUD was to fill out all my own China applications, upload documents, only to be told days before I was to travel that I must drop off my passport in the city (1h 30min from where I live), pick up my passport from the (1h 30 min from where I live) 3 days later if I wanted to any chance of traveling on my booked and paid for holiday. DO NOT USE THESE PEOPLE