I paid CIBT for help renewing my… I paid CIBT for help renewing my passport. I never received a followup email w a request for photos or documents. I’ve been on hold for one hour and no one is picking up. I left my call-back number, and no one called me back. This may be a scam.

Visas received promptly Visas received promptly, easy process.Good communication. Used CIBT Australia to get Chilean visa. Cost a bit but worth every cent.

Total Scam Don't even try with CIBT. Like the other complaints here, I had given my credit card info. for help in securing a Chinese visa via the Chicago Chinese Consulate. CIBT never contacted me. Called the two different 800 numbers numerous times over several days; consistently placed on hold, then referred to voice mail informing me that voice mail was full. After 11 days, I emailed "support" to cancel. Someone from NY called the next day to convince me to stay with them. I insisted to cancel, then he stated that I would be charged a "$200 cancelation fee" - which was never mentioned on their website. I protested, but they immediately withdrew $200 from my credit card. Of course, I then had to apply for a replacement credit card causing me more time. CIBT is a scam and waste of time. Finally got my visa quickly thru another Chicago based visa services company with no problems, at no charge until they received my information, and at less than half the cost of CIBT would have charged. CIBT appears to a total scam operation.

No Service! I tried to use CIBT Visas for an Indonesian Visa for an upcoming cruise. I paid the fee, provided the required information and from there it went down hill. Over a two month period, I emailed back and forth with them and talked with several people on their 800#. In the end they were unable to get the Visa for me and could not give me a reasonable explanation for what the problem was. And, still charged me a huge cancellation fee - even though they never provided me any service. After working with the Indonesian Consulate in San Francisco, I was able to finally get an Indonesian Visa - no thanks to CIBT!

Beware of CIBT - they only care about money Before you start plunking down any money with CIBT, give them a call and see if they answer. I tried 3 times, each waiting for half an hour - no one every picked up. Sending an email only works if you wish to pay more for something. This is pretty much a Chinese-owned company that pretends to be "international" but they are out to get more money and make you pay more than you expect.