One of the most stressful experience of recent years Needed 4 different visas for a for a cruise. One came through in a few days. Two came over a month later. Didn't get the fourth visa at all. Over 30 emails trying to get them to submit my paperwork.Telephone reps don't know what is going on. Different advice depending on who you speak to. Email reps not much better. Wouldn't trust CITB to get my visas ever again.

Do not use them! Without a doubt the most incompetent company I have ever dealt with. Cant even organise a courier. 3 times I had to book one over the phone. The reason I had to phone is because their online booking platform didnt work. Twice I was given a verbal confirmation over the phone and was told to wait between 0900 and 1600. They couldnt narrow the time down. The first 2 times the courier didnt arrive. So I wasted 2 days sitting at home. Calling CIBT I was told neither one of the first two bookings for the courier were never made. The third time a courier did arrive, at 1630, but wouldnt take my passport and documents as it wasnt in a satchel and didnt have a consignment note attached. I was told by CIBT to put in a A4 sized envelope. I have cancelled my trip to Algeria now. Purely because these clowns are completely incompetent and I am not letting them anywhere near my passport now. Do not have anything to do with these people under any circumstances.

Beware of CIBT - they only care about money Before you start plunking down any money with CIBT, give them a call and see if they answer. I tried 3 times, each waiting for half an hour - no one every picked up. Sending an email only works if you wish to pay more for something. This is pretty much a Chinese-owned company that pretends to be "international" but they are out to get more money and make you pay more than you expect.

Save yourself frustration and stay away from CIBT Giving one star is being generous. Their Cust Svc is non-existent. Response time can be weeks, if at all. Do it yourself or use another service provider.

An appalling level of service from this… An appalling level of service from this company that advertises a "PREMIUM" level of service however fails to respond to emails and voice messages. And then invoices you for their so called "PREMIUM" service before providing any level of service. I will start naming and shaming shortly of all the people that I am being forced to deal with with no actions or outcomes. And yes, I will give my name and order number so they can pretend as soon as they give me somebody SENIOR enough in this organisation to actually something about my application.