Very poor business travel visa support - Germany I'm a business traveller who seeked to use the support of CIBT to obtain a business visa for Thailand. While German citizens (which I am) can travel without Visa for vacation, for business trips it is required. Mid January I have started the application process. - The documents listed to be required were not complete right from the start - The documents submitted manually afterwards were not received, processed or taken care of in any regard - CIBT kept sending email to submit documents that have already been provided three times - Customer service employee hung up on me - Intervention with account management has preliminary helped, but again no response from CIBT on the process Dear Corporations, do not select this company as a service provider of choice unless you want to burden your internal resources and employees with hour long emails, calls and chats leading to nowhere. It is a business risk.

No Service! I tried to use CIBT Visas for an Indonesian Visa for an upcoming cruise. I paid the fee, provided the required information and from there it went down hill. Over a two month period, I emailed back and forth with them and talked with several people on their 800#. In the end they were unable to get the Visa for me and could not give me a reasonable explanation for what the problem was. And, still charged me a huge cancellation fee - even though they never provided me any service. After working with the Indonesian Consulate in San Francisco, I was able to finally get an Indonesian Visa - no thanks to CIBT!

Horrible Customer Support Customer support is almost non-existent! My visa application for China was in limbo for over a month! My email requests for support went unanswered. I had to call 5 different times to finally reach someone who could help figure out what was going on... Turns out, their online application portal was "not working properly", so I had to redo the application in PDF form. The total time, from my application and payment to receipt of my visa was almost 7 weeks!!! The turnaround time was advertised as 5-10 business days. For a service that cost over $900, this is completely unacceptable! Either find a different service or do it yourself.

HORRIBLE company!! I would prefer to give them a giant ZERO!! I used Travisa several years before covid to get extended visas. Everything went smooth and easy access to a representative. Today, after entering my bankcard info, I started the Philippine application form, had a question and tried to reach a representative. I paid for Premium service! Every time I called the premium service phone number after a couple of minutes, they would disconnect the call. After several attempts over about 3 hours, I finally called their general contact number and told the representative to stop my application and I will not initiate any service with them due to their horrible service. After the call I received an email saying my Premium service representative would contact me in 2 business days. Unacceptable. They have become a HORRIBLE company! Do not use them!

Do not use them! Without a doubt the most incompetent company I have ever dealt with. Cant even organise a courier. 3 times I had to book one over the phone. The reason I had to phone is because their online booking platform didnt work. Twice I was given a verbal confirmation over the phone and was told to wait between 0900 and 1600. They couldnt narrow the time down. The first 2 times the courier didnt arrive. So I wasted 2 days sitting at home. Calling CIBT I was told neither one of the first two bookings for the courier were never made. The third time a courier did arrive, at 1630, but wouldnt take my passport and documents as it wasnt in a satchel and didnt have a consignment note attached. I was told by CIBT to put in a A4 sized envelope. I have cancelled my trip to Algeria now. Purely because these clowns are completely incompetent and I am not letting them anywhere near my passport now. Do not have anything to do with these people under any circumstances.