Beware of CIBT - they only care about money Before you start plunking down any money with CIBT, give them a call and see if they answer. I tried 3 times, each waiting for half an hour - no one every picked up. Sending an email only works if you wish to pay more for something. This is pretty much a Chinese-owned company that pretends to be "international" but they are out to get more money and make you pay more than you expect.

What I though I was getting for $ 500… What I though I was getting for $ 500 AUD was convenience & peace of mind . What I got for $500 AUD was to fill out all my own China applications, upload documents, only to be told days before I was to travel that I must drop off my passport in the city (1h 30min from where I live), pick up my passport from the (1h 30 min from where I live) 3 days later if I wanted to any chance of traveling on my booked and paid for holiday. DO NOT USE THESE PEOPLE

Horrible Customer Support Customer support is almost non-existent! My visa application for China was in limbo for over a month! My email requests for support went unanswered. I had to call 5 different times to finally reach someone who could help figure out what was going on... Turns out, their online application portal was "not working properly", so I had to redo the application in PDF form. The total time, from my application and payment to receipt of my visa was almost 7 weeks!!! The turnaround time was advertised as 5-10 business days. For a service that cost over $900, this is completely unacceptable! Either find a different service or do it yourself.

Total Scam Don't even try with CIBT. Like the other complaints here, I had given my credit card info. for help in securing a Chinese visa via the Chicago Chinese Consulate. CIBT never contacted me. Called the two different 800 numbers numerous times over several days; consistently placed on hold, then referred to voice mail informing me that voice mail was full. After 11 days, I emailed "support" to cancel. Someone from NY called the next day to convince me to stay with them. I insisted to cancel, then he stated that I would be charged a "$200 cancelation fee" - which was never mentioned on their website. I protested, but they immediately withdrew $200 from my credit card. Of course, I then had to apply for a replacement credit card causing me more time. CIBT is a scam and waste of time. Finally got my visa quickly thru another Chicago based visa services company with no problems, at no charge until they received my information, and at less than half the cost of CIBT would have charged. CIBT appears to a total scam operation.

I paid CIBT for help renewing my… I paid CIBT for help renewing my passport. I never received a followup email w a request for photos or documents. I’ve been on hold for one hour and no one is picking up. I left my call-back number, and no one called me back. This may be a scam.