I paid CIBT for help renewing my… I paid CIBT for help renewing my passport. I never received a followup email w a request for photos or documents. I’ve been on hold for one hour and no one is picking up. I left my call-back number, and no one called me back. This may be a scam.

An appalling level of service from this… An appalling level of service from this company that advertises a "PREMIUM" level of service however fails to respond to emails and voice messages. And then invoices you for their so called "PREMIUM" service before providing any level of service. I will start naming and shaming shortly of all the people that I am being forced to deal with with no actions or outcomes. And yes, I will give my name and order number so they can pretend as soon as they give me somebody SENIOR enough in this organisation to actually something about my application.

Very poor business travel visa support - Germany I'm a business traveller who seeked to use the support of CIBT to obtain a business visa for Thailand. While German citizens (which I am) can travel without Visa for vacation, for business trips it is required. Mid January I have started the application process. - The documents listed to be required were not complete right from the start - The documents submitted manually afterwards were not received, processed or taken care of in any regard - CIBT kept sending email to submit documents that have already been provided three times - Customer service employee hung up on me - Intervention with account management has preliminary helped, but again no response from CIBT on the process Dear Corporations, do not select this company as a service provider of choice unless you want to burden your internal resources and employees with hour long emails, calls and chats leading to nowhere. It is a business risk.

What I though I was getting for $ 500… What I though I was getting for $ 500 AUD was convenience & peace of mind . What I got for $500 AUD was to fill out all my own China applications, upload documents, only to be told days before I was to travel that I must drop off my passport in the city (1h 30min from where I live), pick up my passport from the (1h 30 min from where I live) 3 days later if I wanted to any chance of traveling on my booked and paid for holiday. DO NOT USE THESE PEOPLE

One of the most stressful experience of recent years Needed 4 different visas for a for a cruise. One came through in a few days. Two came over a month later. Didn't get the fourth visa at all. Over 30 emails trying to get them to submit my paperwork.Telephone reps don't know what is going on. Different advice depending on who you speak to. Email reps not much better. Wouldn't trust CITB to get my visas ever again.