These guys are a complete scam These guys are a complete scam. They claimed I entered the wrong email address, did not refund my ticket, and made me wait on the phone for 45 minutes with useless customer support who kept trying to scam me. These scammers should be reported to the FTC and Kayak judging by all the reviews here.

I formally report this scam I formally report this scam, fraudulent agency to the FTC Bureau consumer protection department. This is completely scam located in India. DO NOT BUY OR USE THIS AGENCY. They unauthorized charge my credit card after charging the amount I paid for tickets. They keep your information and use it without your consent. I disputed the amount charge without consent and they acted responsible making me think they didn’t know about it. Kayak needs to kick them off their system as well. I should have look for reviews prior to use them. #kayak

Got refund in 2 days (via bank dispute)… Soo they were not refunding my money to me and making excuses. I was not having it and did the following: Called my bank (the one who issued my credit card) and asked them to file a "dispute" against this company. Within 2 days of filing the dispute I got all the money back. I guess filing a dispute is the best way to get your money back from exploretrip/farescan!! Please file a dispute ASAP with your bank or else you will never get your refund!!

Dishonest Dishonest. They will use every tactic to delay your refund, and value your payout as less as possible. My flight has been cancelled by Icelandair a year ago but I did not receive any email notification or any information from Farescan. Dreadful. Communications a total nightmare. Multiple layers and hellish bureaucracy. The customer service is very very indifferent, aloof and bordering on rude. Please avoid.

Should be called FareScam Similar to other reviews, I called 12h before check-in wondering why my flight was not listed. The attendant told me the flight was cancelled (I had not been informed by Farescan). Farescan refused a full refund and since I needed to fly on that particular date, I was left footing the bill for a last minute flight. Stay away from this company.