These guys are scammers These guys are scammers. They charge excessive fees to change or cancel tickets, 100-300$ per passenger. I booked 3 tickets from them, and when I wanted to change, the changing fee charges were 60% of the ticket and then an additional difference in the rate. Also, somehow they lock the reservations so that you can't directly change the tickets with the airline. You have to pay them to make any changes, like extortion. Normally with other travel websites, they mediate to get you the tickets, but after the purchase, the tickets are yours to change or cancel.

THEY LIE!!! I have been mislead by the agents' responses and advice over the course of the past 2 years and have been waiting for a refund, despite approval for months. Each agent provides a different response and makes empty promises (Of course on inquiry, they all say "nothing is ever guaranteed). NO effort made to communicate with the airlines, even though it's their job. Most of the time agents are simply rude.

Should be called FareScam Similar to other reviews, I called 12h before check-in wondering why my flight was not listed. The attendant told me the flight was cancelled (I had not been informed by Farescan). Farescan refused a full refund and since I needed to fly on that particular date, I was left footing the bill for a last minute flight. Stay away from this company.

Dear UnFairScam, Dear UnFairScam, I have been gone through the painful process of your refund procedure and poor customer support. I am glad that I received the refund AFTER 2 YEARS and lessons learnt that no more ticket booking through such low grade, poor support companies. Even if I have to pay an extra cost going forward, I'll book a ticket from well-known companies like Expedia.

Dishonest Dishonest. They will use every tactic to delay your refund, and value your payout as less as possible. My flight has been cancelled by Icelandair a year ago but I did not receive any email notification or any information from Farescan. Dreadful. Communications a total nightmare. Multiple layers and hellish bureaucracy. The customer service is very very indifferent, aloof and bordering on rude. Please avoid.