Complete scammers Complete scammers, when tried to contact them for seating, food preference etc. they automatically charged without consent and then argued continuously, then they said they refunded (hard to believe). The site then used their own email (jamieexploretrip.com) to manage booking on airindia site. I have screenshots of everything and conversations. I promise this will now go to better business bureau and get these scammers. Airindia cannot even find PNR booking on their systems.

These guys are scammers These guys are scammers. They charge excessive fees to change or cancel tickets, 100-300$ per passenger. I booked 3 tickets from them, and when I wanted to change, the changing fee charges were 60% of the ticket and then an additional difference in the rate. Also, somehow they lock the reservations so that you can't directly change the tickets with the airline. You have to pay them to make any changes, like extortion. Normally with other travel websites, they mediate to get you the tickets, but after the purchase, the tickets are yours to change or cancel.

Dishonest Dishonest. They will use every tactic to delay your refund, and value your payout as less as possible. My flight has been cancelled by Icelandair a year ago but I did not receive any email notification or any information from Farescan. Dreadful. Communications a total nightmare. Multiple layers and hellish bureaucracy. The customer service is very very indifferent, aloof and bordering on rude. Please avoid.

Worest experience with farescan Worest experience choosing this company.Each time you call, you get different answers about how to deal with the tickets cancelled by Covid-19.After 4-5 times call them, They agreed to refund, but claim $200 fee for cancellations per ticket even though this was cancelled due to Covid-19.FARESCAN is a dishonest company.

Dear UnFairScam, Dear UnFairScam, I have been gone through the painful process of your refund procedure and poor customer support. I am glad that I received the refund AFTER 2 YEARS and lessons learnt that no more ticket booking through such low grade, poor support companies. Even if I have to pay an extra cost going forward, I'll book a ticket from well-known companies like Expedia.