Great Representative Great Representative, the only thing I would suggest is that the Representative lets the customer know if they switch will take 15 days to be active and then can cancel with your current company. Thanks for the great service, Look forward to the change. D.Page

customer service rep was Superb I had to call the customer service number because I had received an email that stated there was an order error. I was happy Charmaine was assigned to help me resolve this issue. Her customer service was impeccable. She was patient, friendly and was able to problem solve beyond my expectations.

I am still waiting for my information… I am still waiting for my information to be transferred to AES after talking to Racheal on the 23 of April. They tell me that they don't have any information on this account being sent to them. I thought that this problem had been taken care of when I talked to Racheal, She promised that it would be solved. When it is I will give a better review. Racheal was great.

I have been waiting since 4/22/24 for… I have been waiting since 4/22/24 for the decision/cancellation of the IGS service change to go to my suppliers for gas & electric and for someone to return my call asking about these things. What is the holdup?

Switching back to IGS I had received a call from IGS relating to my recent switch to another electric supplier. I was not aware that I was still under contract with IGS for another year. The rep was able to switch everything back to IGS so that I would be charged an early termination fee. He took care of everything.