I am still waiting for my information… I am still waiting for my information to be transferred to AES after talking to Racheal on the 23 of April. They tell me that they don't have any information on this account being sent to them. I thought that this problem had been taken care of when I talked to Racheal, She promised that it would be solved. When it is I will give a better review. Racheal was great.

Very personable The person they sent out was very informative and took her time out to sit and wait on hold with me on the phone to call the gas and electric company so we can get setup.

Homework I did ask agent “Joe” how rates compared. Then subject changed. I should have asked again. After signing up I did rate comparisons. Found many competitors with better rates. Next time I’ll know better.

Easy to work with Easily called at the end of my contract to discuss renewal. Selected your electric again. Will be working on natural gas next. The customer service lady was a pleasure to talk with and very helpful.

I have been waiting since 4/22/24 for… I have been waiting since 4/22/24 for the decision/cancellation of the IGS service change to go to my suppliers for gas & electric and for someone to return my call asking about these things. What is the holdup?