RON Fredricks
GBWell done!! I was super impressed that you have kept digital records of my previous purchases. They were right there when I opened up the learning kit today. You also have done a good job of organizing this kit. It's hard for me to believe that after this I couldn't set up a system myself. And I DO respect your advice to use a pro when getting to certain stages.
Mark Phillips
GBQuick and easy ordering process Quick and easy ordering process. Had a small issue with a cosmetic defect on the charge controller. Looked as if it was dropped from the supplier. Box had no damage but corner of controller was dented. SSK offered an acceptable partial refund. The damage did not affect operation at all. Any installation questions answered quickly. Would and will use SSK in the future.
Bob Wong
GBSolar Kits R Us… I would like to take the time to express the outstanding service that I was provided with by Yvhan Reyes. He provide me with all the answers to my questions asked. After our conversation I definitely feel comfortable to proceed with my Totally Off the Grid Solar Kit which I will buy in the coming week. I asked if I could ask for him when I call back to purchase my Solar kit, and he stated there was no need to ask for him,... that any of the specialist in that department could put my solar kit on order. As I can see he's a great team player and a great asset to the company. I would highly recommend others in need for Solar System to Shop Solar Kits. Thank you again! Robert W....
RonALD WoodwArd
GBThe app doesn't work with my Delta Max… The app doesn't work with my Delta Max 2, complained about it and got several emails. but still haven't found a solution to the problem. The old app worked fine but this new one is buggy. Found several articles online about others unable to install this poor app. Asked for the old app but still haven't gotten a reply. Tried all the many tricks that EchoFlow recommended to me but still no use. Ad since my last email dated 4-9-24 response from Eho is below: Thanks for reaching out. I’m Jayson, Service Support Specialist, and I will be your new point of contact at Shop Solar Kits regarding your inquiries. Thank you so much for being so patient with the tests that you did with your app connectivity issue. I have raised this to our manufacturer since this was the first time that we encountered this kind of concern. Once I get a hold of their response, I will send you an update. Rest assured that I will be constantly monitoring the progress of this ticket. Much appreciated. Kind regards, Jayson L.
Bruce Strnad
GBI was searching around for an inverter… and found your company I was searching around for an inverter for off grid use, and watched a video about the GR4 6000 XP narrated by Will Prouse and stumbled upon your company. What a find ! You folks have been wonderful guiding me through the ins and outs of using the 6000 XP. And your tec guys Rod and Nelson are the absolute best about explaining all the different aspects and even the Li Fe PO4 battery reset every 6 months with an individual charge top off to keep them in top condition in a battery bank set up. Too much more to put here …. But no other company has the 100% Tec support you provide for your customers. I tell all my Ham Radio friends about you folks …. Sincerely, Bruce / W2BTC