Trying to pick the correct solar system… Trying to pick the correct solar system for your needs can be very technical and frustrating. I wanted to thank Yvhan for his patience and helpful attitude through multiple calls. I feel like we were able to narrow it down to what worked for me and my family. Looking forward to receiving the product and hopefully being able to give another great review. Thanks again.

Was impressed with how fast I started… Was impressed with how fast I started receiving my system components. Read instructions. Receiving battery charger for the batteries to charge fully like it is recommended. When I opened charger the bottom of box was damaged. Little feet for charger was pushed through bottom of packaging. There was no additional attachments to hook up to battery. Charger is useless. Let's see what happens with this. Because now I can't even start to set up system.

Good customer service I had to contact customer service after I needed some help on expanding the system I bought previously. They were very helpful and went to a great length to accomodate me. I would have given 5 stars, except for the chatfunction on the site. If you need help, use the phonenumber! The chatfunction only collects contact info and then ends the chat, so don't bother with that.

Large LifePo4 Battery This review is regarding a purchase of a Kong Elite Max Battery 19 kWh. Shop Solar sent me a Kong battery instead and tried to hide it by turning off the digital Ah display and changed the label. If you bought one and on the status page of the digital display the Ah display and cycle counter are turned off this likely happened to you as well. The Kong provides only about 60% of the power of the Kong Elite Max, big price difference too. This was obviously intentional; the representative I contacted was evasive and repeatedly lied, was clearly aware of this practice. I did a review on Shop Solar but they removed it.

Quick and easy ordering process Quick and easy ordering process. Had a small issue with a cosmetic defect on the charge controller. Looked as if it was dropped from the supplier. Box had no damage but corner of controller was dented. SSK offered an acceptable partial refund. The damage did not affect operation at all. Any installation questions answered quickly. Would and will use SSK in the future.