Down 95% of the time...YAY! We had our system installed in November 2017 and the system has been down nearly the entire time. We have produced power only 17 days since install...an astounding 95% failure rate. The installers have been back to our house at least a half dozen times to "repair" the system including replacing the inverter panels with completely new ones. I am thoroughly disappointed with the entire process and wish I would not have made the SUBSTANTIAL investment.

Everything was installed easy breezy Everything was installed easy breezy! My solar payment covered my whole utility bill like they said it would. I have had several questions since after it was put on my roof and the guy is usually quick to respond to my text. The city took 2 weeks for permission to operate but thats the city for you! The actual installation on my roof took 5 weeks, then 2 weeks before they were running. The panels look nice too.

Encor Solar had a great package deal… Encor Solar had a great package deal that I was sold on. Everything was explained very well. Things moved fairly smooth, it does take a while for everything to be put on from the new meter to the panels and power being run, but that's to be expected. I believe that Encor actually under sold how many panels I needed so after the initial panels were placed up I decided I needed 4 more to be on the safe side. That's when my issue started. It was like pulling teeth to get them to come back out and place 4 more panels. Week after week I would call and be told they would be coming out soon and then I would hear nothing so I would call again and again and again. I finally got in touch with someone up high in the ranks and still took another week to get some answers. To me it seems once I bought the original panels I was hooked and then after it didn't seem like they cared. So for all the initial stuff I give 4 stars, but after I would only give 2 stars

These guys are fantastic! Encore has made going solar incredibly easy! From the first person who knocked on our door to the system up and running, it has been nothing but a pleasure. I'm sorry that I can't remember the first persons name, he was great, friendly, funny, knowledgeable, just a good person. Or representative, Eric Koob, has been fantastic, keeps on top of things, shares information, again, a great experience. I've been wanting to go solar for years, but working with Encore has made even better than I'd hoped!

too long to install They still have not installed everything yet they took my money months ago. Reschedule after deley after reschedule and yet still months later nothing has happened. Took at least 3 months just to get panels on my roof now they sit there doing nothing because electric is not run