Prior to the sale Encor provided a… Prior to the sale Encor provided a wealth of good information, and worked hard to earn my business by offering a highly competitive price. However, after the sale I found I was frustrated by the lack of information about the installation, activation of the system, etc. Had it not been for the installation company stepping in to keep me informed I would have been much in the dark. Pre-sale, I give Encor a 5, but factoring in the post sale I would say they should work on their communication.

System was installed in December 2019 System was installed in December 2019, about 3 months after it was supposed to be installed. After that the headaches just got worse. Install failed inspection, needed to have additional work done. After that, encore has still (as of June 202) not sent the correct paperwork to CPS for my solar rebate. On top of that: they either lied about what constitutes a local company, or were just fraudulent about how well they knew the program which is leading me to only receive half of the solar rebate. I can't recommend using a different company enough.

They were very honest about telling me… They were very honest about telling me that the trees around my house did not make it a good candidate for solar power. Appreciate their honesty and would call again for a different house

Go Green, Love Solar Was considering solar panels for some time but was always turned off by the expense. When Craig C., the Encor Solar sales representative, came to my house and explained the system, the benefits, the warranty and the total cost I was sold. From the information provided I was able to figure out my break even date (cost for solar verses cost for power), my break even date is 9 years then no more electricity bills. Craig set up everything delivery, installation, electrical hook-up, and follow up. All went off as planned and on time. Delivery, installation, electrical and office personnel were friendly, knowledgeable, helpful and Covid 19 aware. My system was installed 6 months ago and I haven't had an electric bill since. In months 1 thru 3 I banked $98 worth of power, I used $58 of that over the next two high use months and am now building excess power again. Office personnel set me up so I can monitor my system as a whole or each panel individually any time I want, this is a big plus. Bottom line when you figure cost over time, the warranty that comes on the system and the benefit to the planet the decision is easy. A recommendation I do have is if possible get your own financing the Credit Union that Oncor Solar has a contract with I do not like. I"ve worked with many Credit Unions over the years but none like this one.

$2500 Cancellation Fee When I decided to cancel, I was told I had to pay a $2500 cancellation fee. This was Not discussed at the time of signing up so I was blindsided by this. I am going to file a formal complaint with the BBB and the Attorney General. Debt collectors are calling my house constantly. I DO NOT recommend doing business with them and their contractors /vendors.