I keep coming back to Sunwave I've shopped for power for the past 5-6 years. There are a lot of offers out there that report cheaper prices, but every time I examine them past the hype page I find the hidden up front costs and/or first time buyers time limit before the low price jumps to a higher price. Sunwave is always consistent with straight forward pricing. I still shop around... but I keep coming back to Sunwave. SN

I am a customer of sun wave and wanted … I am a customer of sun wave and wanted to renew with them. I received a letter from them explaining that I could contact customer service to renew. I contacted customer service and asked them to renew at the rate on the website. I received a response saying I could go on the website and renew it myself. Went on the website and renewed. Then I received conformation that my new rate would not start for another month. So I emailed customer service to ask them why if I am a customer already ,why do I have to skip a month? That was over a week ago and have not gotten a reply. In my opinion it's seems like customer service doesn't want to be bothered.

Starting date I am very confused on the switching date of service with the new contract. The wording in the website says starting date will be the first date after the next meter reading date. The followed up letter on the contract says this will be few working days after the contract has been approved. I called can get a similar answer from your customer service. And he said he can do nothing to help on his end. Why can you not start the switching at the end of my current contract so that I will not face an early termination fee?

Notification I may be wrong, but was under the assumprion that I was going to receive notification of my contract ending closer to the end date. The last notice I received was 1 month out on a 3 month contract and so I was off on my cancelation/renewal and switched to a variable rate of almost double. That seemed a little sneaky to me, aknowledgin that I should have been a little more on top of my dates. Beyond that, I havent had any complaints.

I guess my experience was okay with… I guess my experience was okay with this company, because everything went usually, unless support team, they do not really like when phone rings.