I am a customer of sun wave and wanted … I am a customer of sun wave and wanted to renew with them. I received a letter from them explaining that I could contact customer service to renew. I contacted customer service and asked them to renew at the rate on the website. I received a response saying I could go on the website and renew it myself. Went on the website and renewed. Then I received conformation that my new rate would not start for another month. So I emailed customer service to ask them why if I am a customer already ,why do I have to skip a month? That was over a week ago and have not gotten a reply. In my opinion it's seems like customer service doesn't want to be bothered.

Starting date I am very confused on the switching date of service with the new contract. The wording in the website says starting date will be the first date after the next meter reading date. The followed up letter on the contract says this will be few working days after the contract has been approved. I called can get a similar answer from your customer service. And he said he can do nothing to help on his end. Why can you not start the switching at the end of my current contract so that I will not face an early termination fee?

End of term/renewal process communication is poor I got a letter in the mail saying that my 12 bill cycle contract was about to end and that I'd be contacted about upcoming pricing. I was never contacted so the first time I learn about the rate change is in my electric bill. Cost me $40 more just that month. So I jumped online to renew. I didn't feel like shopping, only to find out it would take another 2 weeks? Huh?? I'm already a customer, you can't just change my rates, effective immediately? If I called, it would probably be different, but I chose my avenue of communication and stuck with it. Also a warning about "billing cycles". When I first switched over, they did it 5 days before my regular billing cycle ended. Not sure why since one of the questions they ask is "When does your billing cycle end?". So those 5 days ended up being billing cycle #1 while the other 11 were full months. They obviously honored their contract but in a BS-y sorta way.

They just walked away from our… They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunwave can call me and we will not sue and go after the directors if there is fraud

Sunwave Has great customer service Sunwave has been great to work with. They make the electrical distribution charges very understandable. And they also tell you that as long as you stay with sunwave you can transfer ito cheaper rates at any time without paying termination fees. The customer service people who speak with you on the phone are very nice.