Non-existent customer service Non-existent customer service. Stay AWAY! Explorer 2000 Plus Generator only works 2.4 not 5G Wi-Fi. They weren't aware, then when they 'found out' I was told to get the 2.4 wifi. 2.4 was on their app manual and they did not know it. This information is not on their Spec Sheet. When device was scanned kept referring back to 2.4 Wi-Fi, to use it not 5G. They have no ability to upgrade app for modern technology. My newly purchased item was sold non compatible with modern technology. No physical phones that works on the different net sites. Different physical address in the same city. Office hours only 9-5, no weekends or nights. Live 24/7 help is just a generic computer generated response. Getting the running around, is this a franchise and each unit sets its own rules? No one to troubleshoot problems, no follow up from the black hole.

My Jackery stopped working My Jackery stopped working. I contacted them and was initially told they'd send me a replacement immediately. Then I was then told that they wanted the old one back first. I sent it off and they received it but now they have gone quiet. I have no idea what is happening. I bought through Amazon and the window to return had expired (even though the product is only 2 months old). I will have to try and contact Trading Standards. Confusing and patronising messages from them. I deeply regret choosing Jackery.

Possibly the second worst company ever Possibly the second worst company ever. Their products are horrible, I purchased 3 solar generators over the past 3 years. 2 out of the 3 either do t work or only half work. They offer a 2 year LIMITED warranty because almost to the day after 2 years the products will stop working. Please avoid at all costs

Went onto Jackery website and wanted to… Went onto Jackery website and wanted to see the total for a Jackery 1000 with discount code. The site automatically charge my card on file from previous purchase. Cancelled immediately and sent email from order. Never heard back till the next eeek and customer service said it was already shipped. One representative said it would be delivered, then another said it was returned to the warehouse. The customer service has no clue to what’s going on. They still have not reversed charges. I had to call my credit card company to help resolve their incompetence. Never will I buy another product from Jackery because of the customer service. It’s been over two weeks and nothing!

Great product, really poor support.... Here's the thing with Jackery - Great product but boy does their support network suck! If you pitch yourself as a premium product then that product is only as good as the support behind it, and in Jackery's case, that rubbish. Ive lost count at the number of emails I've sent them asking the same questions with no response. I've dug a little deeper and found other Jackery related emails, but those too were ignored. Jackery's customer service response is quite evident by the lack of it when you scroll down through our reviews. Get your finger out Jackery!!