Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Went onto Jackery website and wanted to… Went onto Jackery website and wanted to see the total for a Jackery 1000 with discount code. The site automatically charge my card on file from previous purchase. Cancelled immediately and sent email from order. Never heard back till the next eeek and customer service said it was already shipped. One representative said it would be delivered, then another said it was returned to the warehouse. The customer service has no clue to what’s going on. They still have not reversed charges. I had to call my credit card company to help resolve their incompetence. Never will I buy another product from Jackery because of the customer service. It’s been over two weeks and nothing!

My Jackery stopped working My Jackery stopped working. I contacted them and was initially told they'd send me a replacement immediately. Then I was then told that they wanted the old one back first. I sent it off and they received it but now they have gone quiet. I have no idea what is happening. I bought through Amazon and the window to return had expired (even though the product is only 2 months old). I will have to try and contact Trading Standards. Confusing and patronising messages from them. I deeply regret choosing Jackery.

Device not working? We will not help. After 3 years of infrequent use, the Jackery 500 stopped working. After the warranty, so no help (even paid) from the company. But I got a "discount offer" on another piece of equipment... No thanks - I won't spend another $600 on a piece of equipment from a company that blows customers in need ;(.

I've had a good experience with Jackery… I've had a good experience with Jackery so I thought I'd leave a positive review. My Jackery has had no problems or issues, and the customer service has been great. My relative unfortunately didn't open their Jackery for months after buying it since they didn't need it right away. When they did, we found that the main power cord was missing. I emailed them and they replied right away to get one out to us without any trouble. I was very happy with that, I think they're a good company.