bad bad bad bad bad 1st impression excellent. Then. I encountered the terrible after sales from Jackery. I simply asked what solar panel to mount on my van roof to power it. They hammered their cardboard solar panel which doesn't appear fit for purpose mounting on a van roof. They have been completely unhelpful and uninterested it makes me wonder how they can survive. I would strongly advise against buying from Jackery this is definitely the worst company I have encountered in terms of product being fit for purpose and after sales.

Horsesh*t service Haven't even gotten the unit and I'm over it. Customer service is utterly useless. They don't answer their phones, tell you to text, then take their damn time responding. Emails might get a single cursory answer, but good luck getting an answer to a follow up question. I hear the battery is quality, but I'm going to cancel the order because Jackery has been so awful to deal with leading up to a sale.

Went onto Jackery website and wanted to… Went onto Jackery website and wanted to see the total for a Jackery 1000 with discount code. The site automatically charge my card on file from previous purchase. Cancelled immediately and sent email from order. Never heard back till the next eeek and customer service said it was already shipped. One representative said it would be delivered, then another said it was returned to the warehouse. The customer service has no clue to what’s going on. They still have not reversed charges. I had to call my credit card company to help resolve their incompetence. Never will I buy another product from Jackery because of the customer service. It’s been over two weeks and nothing!

I have bought a Jackery solar panel and batter - appalling customer service I have bought a Jackery battery and solar panel. The solar panel died within less than a year and is still under warranty. After contacting Jackery and providing all information and a video of the solar panel not charging the battery and the socket not working after some back and forth they emailed the UK supplier would get back! No UK phone number no email, no shipping label for the defect program, no offer for a refund. Very disappointing.

Jackery has the worst customer service… Jackery has the worst customer service ever. Now they are sitting back as the UK market is flooded with scam and counterfeit Jackery power units. Brand is being destroyed in from tof their eyes and they are doing nothing. Returning my solar panel as I simply do not trust the company.