Good Support but Product is not on par with the competition I ordered a jackery explorer 1500 but quickly after I returned it. The thing is that unlike it's competitors Jackery is still using lithium-ion battery which have a far lower lifespan then lithium-ion battery. Which is why after realising I used the 30 days no question ask to return it. They have started to produce a model using the newer chemistry but they do not sell it in Canada yet. The customer support has been fairly quick and easy to understand. I have shipped back the unit and expect a refund once they get the item. Will increase to 4 stars once the refund has been obtained otherwise it will go down to 1 star.... Received the refund 4 stars

Their customer service was mediocre at… Their customer service was mediocre at best. I only had a one-email interaction, so I hesitate to think what the support would have been like for a more serious problem. I noticed a typo in their product selection wizard. They wrote the word "Grill" next to an icon of a drill. Jackery discusses grills and drills throughout their site, so it was an understandable mistake. However, in the context of their wizard, I needed to know the answer since I was specifically looking to heat up food. Since their wizard was unusable, I emailed them to ask for advice on my use case. The person who wrote back fixated on the voltage of one particular product and ignored all the other information. Their response was curt, without context, and didn't solve my problem. I can only say that I won't be purchasing their product.

Jackery has the worst customer service… Jackery has the worst customer service ever. Now they are sitting back as the UK market is flooded with scam and counterfeit Jackery power units. Brand is being destroyed in from tof their eyes and they are doing nothing. Returning my solar panel as I simply do not trust the company.

Buyer beware I loved my Jackery. To be clear, I bought my 500 for emergencies only , so used it a grand total of 4 times. Well, hurricane lee was on its way, so of course I grab my trustee Jackery from the closet . I put it away fully charged . I hit the display button ….nothing . Found that odd so plugged it in . After 24 hours, nothing still . Called customer care. Once they established that it was out of warranty they said there is nothing they can help me with . Then, my favourite part. “You’re in Canada? Well, they don’t typically work well in cold weather” . It’s 79f here . Disappointed , don’t buy from Jackery, if there is a problem, you’ll have a paper weight

I've had a good experience with Jackery… I've had a good experience with Jackery so I thought I'd leave a positive review. My Jackery has had no problems or issues, and the customer service has been great. My relative unfortunately didn't open their Jackery for months after buying it since they didn't need it right away. When they did, we found that the main power cord was missing. I emailed them and they replied right away to get one out to us without any trouble. I was very happy with that, I think they're a good company.