Jackery has the worst customer service… Jackery has the worst customer service ever. Now they are sitting back as the UK market is flooded with scam and counterfeit Jackery power units. Brand is being destroyed in from tof their eyes and they are doing nothing. Returning my solar panel as I simply do not trust the company.

Went onto Jackery website and wanted to… Went onto Jackery website and wanted to see the total for a Jackery 1000 with discount code. The site automatically charge my card on file from previous purchase. Cancelled immediately and sent email from order. Never heard back till the next eeek and customer service said it was already shipped. One representative said it would be delivered, then another said it was returned to the warehouse. The customer service has no clue to what’s going on. They still have not reversed charges. I had to call my credit card company to help resolve their incompetence. Never will I buy another product from Jackery because of the customer service. It’s been over two weeks and nothing!

bad bad bad bad bad 1st impression excellent. Then. I encountered the terrible after sales from Jackery. I simply asked what solar panel to mount on my van roof to power it. They hammered their cardboard solar panel which doesn't appear fit for purpose mounting on a van roof. They have been completely unhelpful and uninterested it makes me wonder how they can survive. I would strongly advise against buying from Jackery this is definitely the worst company I have encountered in terms of product being fit for purpose and after sales.

Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Dishonest discount codes. What a shame that they have to be dishonest to get your interest. I went to the website today to buy a 1000 model and was met with the chance to have £150 off if I gave my details, which I did. Only to find out that it cant be used with any other offer and as its Black Friday and EVERYTHING is on offer the voucher is utterly worthless and just a scam to get my details. The rest of the reviews on here should be enough to make you look elsewhere. I will now by from ecoflow or Anger. Thank you Jackery for making it so obvious that you cant be trusted!!!!!!