Went onto Jackery website and wanted to… Went onto Jackery website and wanted to see the total for a Jackery 1000 with discount code. The site automatically charge my card on file from previous purchase. Cancelled immediately and sent email from order. Never heard back till the next eeek and customer service said it was already shipped. One representative said it would be delivered, then another said it was returned to the warehouse. The customer service has no clue to what’s going on. They still have not reversed charges. I had to call my credit card company to help resolve their incompetence. Never will I buy another product from Jackery because of the customer service. It’s been over two weeks and nothing!

bad bad bad bad bad 1st impression excellent. Then. I encountered the terrible after sales from Jackery. I simply asked what solar panel to mount on my van roof to power it. They hammered their cardboard solar panel which doesn't appear fit for purpose mounting on a van roof. They have been completely unhelpful and uninterested it makes me wonder how they can survive. I would strongly advise against buying from Jackery this is definitely the worst company I have encountered in terms of product being fit for purpose and after sales.

Their customer service was mediocre at… Their customer service was mediocre at best. I only had a one-email interaction, so I hesitate to think what the support would have been like for a more serious problem. I noticed a typo in their product selection wizard. They wrote the word "Grill" next to an icon of a drill. Jackery discusses grills and drills throughout their site, so it was an understandable mistake. However, in the context of their wizard, I needed to know the answer since I was specifically looking to heat up food. Since their wizard was unusable, I emailed them to ask for advice on my use case. The person who wrote back fixated on the voltage of one particular product and ignored all the other information. Their response was curt, without context, and didn't solve my problem. I can only say that I won't be purchasing their product.

Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Non-existent customer service Non-existent customer service. Stay AWAY! Explorer 2000 Plus Generator only works 2.4 not 5G Wi-Fi. They weren't aware, then when they 'found out' I was told to get the 2.4 wifi. 2.4 was on their app manual and they did not know it. This information is not on their Spec Sheet. When device was scanned kept referring back to 2.4 Wi-Fi, to use it not 5G. They have no ability to upgrade app for modern technology. My newly purchased item was sold non compatible with modern technology. No physical phones that works on the different net sites. Different physical address in the same city. Office hours only 9-5, no weekends or nights. Live 24/7 help is just a generic computer generated response. Getting the running around, is this a franchise and each unit sets its own rules? No one to troubleshoot problems, no follow up from the black hole.