I've had a good experience with Jackery… I've had a good experience with Jackery so I thought I'd leave a positive review. My Jackery has had no problems or issues, and the customer service has been great. My relative unfortunately didn't open their Jackery for months after buying it since they didn't need it right away. When they did, we found that the main power cord was missing. I emailed them and they replied right away to get one out to us without any trouble. I was very happy with that, I think they're a good company.

Dreadful customer service Dreadful customer service. Extended my warranty in retrospect but then refused to honour it. No repair service. Obviously they consider their products "disposable". Bought through Amazon UK, and fulfilled by jackery uk

Non-existent customer service Non-existent customer service. Stay AWAY! Explorer 2000 Plus Generator only works 2.4 not 5G Wi-Fi. They weren't aware, then when they 'found out' I was told to get the 2.4 wifi. 2.4 was on their app manual and they did not know it. This information is not on their Spec Sheet. When device was scanned kept referring back to 2.4 Wi-Fi, to use it not 5G. They have no ability to upgrade app for modern technology. My newly purchased item was sold non compatible with modern technology. No physical phones that works on the different net sites. Different physical address in the same city. Office hours only 9-5, no weekends or nights. Live 24/7 help is just a generic computer generated response. Getting the running around, is this a franchise and each unit sets its own rules? No one to troubleshoot problems, no follow up from the black hole.

Bought an Explorer 1500 about 3 months… Bought an Explorer 1500 about 3 months ago, only just used it and it’s not charging now. Contacted customer service and no help or advice whatsoever. Very poor.

I have bought a Jackery solar panel and batter - appalling customer service I have bought a Jackery battery and solar panel. The solar panel died within less than a year and is still under warranty. After contacting Jackery and providing all information and a video of the solar panel not charging the battery and the socket not working after some back and forth they emailed the UK supplier would get back! No UK phone number no email, no shipping label for the defect program, no offer for a refund. Very disappointing.