Their customer service was mediocre at… Their customer service was mediocre at best. I only had a one-email interaction, so I hesitate to think what the support would have been like for a more serious problem. I noticed a typo in their product selection wizard. They wrote the word "Grill" next to an icon of a drill. Jackery discusses grills and drills throughout their site, so it was an understandable mistake. However, in the context of their wizard, I needed to know the answer since I was specifically looking to heat up food. Since their wizard was unusable, I emailed them to ask for advice on my use case. The person who wrote back fixated on the voltage of one particular product and ignored all the other information. Their response was curt, without context, and didn't solve my problem. I can only say that I won't be purchasing their product.

Ignoring Emails/Messages I recently won a Jackery in a VanCity VanLife giveaway. I provided them with all my contact details which they acknowledged. Then nothing, no further contact, I've sent over 10 emails and messages which have all been ignored. I've worked in Customer Services in various capacities for over 35 years and I've never come across a worse service, they simply don't care. Would never buy anything from Jackery regardless how good (or bad) there products are as the backup support is simply non existent.

Dreadful customer service Dreadful customer service. Extended my warranty in retrospect but then refused to honour it. No repair service. Obviously they consider their products "disposable". Bought through Amazon UK, and fulfilled by jackery uk

Great product, really poor support.... Here's the thing with Jackery - Great product but boy does their support network suck! If you pitch yourself as a premium product then that product is only as good as the support behind it, and in Jackery's case, that rubbish. Ive lost count at the number of emails I've sent them asking the same questions with no response. I've dug a little deeper and found other Jackery related emails, but those too were ignored. Jackery's customer service response is quite evident by the lack of it when you scroll down through our reviews. Get your finger out Jackery!!

Good Support but Product is not on par with the competition I ordered a jackery explorer 1500 but quickly after I returned it. The thing is that unlike it's competitors Jackery is still using lithium-ion battery which have a far lower lifespan then lithium-ion battery. Which is why after realising I used the 30 days no question ask to return it. They have started to produce a model using the newer chemistry but they do not sell it in Canada yet. The customer support has been fairly quick and easy to understand. I have shipped back the unit and expect a refund once they get the item. Will increase to 4 stars once the refund has been obtained otherwise it will go down to 1 star.... Received the refund 4 stars