Will dox you to random strangers I have had almost no problems with the service, the setup and the sale rep were very up front about how long things take to get permitted in Hawaii and that I wasn't charged until the service was fully operational. That was all great. But then 2 years into having the system working flawlessly, I get this guy, Josh Robinson, contact me from Sunrun. Josh told me I needed a solar checkup and to send him my power bill. So I sent him a screenshot of my power bill and he sent me back a power bill of another customer as an example. This power bill was for someone on a different island and it was entirely unredacted. I could see the name, address, account number, payment methods, phone number, etc. All was there on this. I raised a concern to Josh and he blew me off, in fact he hung up on me when I got upset that he didn't think it was a big deal. So I called his boss and his boss downplayed it as well. These guys don't take your privacy seriously and will just randomly dox you to other customers!!!

Beware of Sunrun's contract scam I scheduled a consultation with Sunrun as I was exploring installing solar panels. He came to my place with my colleague and the meeting went well until he told me the next step was to sign a paper so the Sunrun team could come to my place and measure the roof. He presented me with his iPad and told me all he needed was my signature on the page. I said I was uncomfortable signing a document I didn't read, and he pressured me to sign. I refused and asked to see the document instead. It turns out it was the purchase agreement for the solar system with a price of over $13k and he wanted me to sign it. I was very upset, ended the meeting, and escorted both sales guys out of my house. This was a very bad trick, and I'm sure some people would have signed the contract without knowing they were purchasing the system. Beware of Sunrun's misleading sales techniques

HORRIBLE SERVICE HORRIBLE SERVICE! The elderly owner of a system from SunRun has moved into a care facility. His home is being sold and we want to know the process for transferring the solar system to the next owner, BEFORE we need it, please! Three emails and two voice messages have produced nothing from the "Service Transfer Coordinator," Valentina V. I'm fit to be tied. Google “SunRun, litigation" and see what pops up.

Sunrun is horrible to work with Sunrun is horrible to work with. It has been five months, paying on the solar system and yet to have the panels/battery operating. I get the same story "We are waiting on" insert excuse here. If you want Solar Panels and hear Sunrun, just RUN FAR AWAY!!!! The Tesla Battery also fell off my house, while I am waiting for it to start operating. So if you actually decide to use Sunrun be prepared to be intensely disappointed.

***SUNRUN IS THE WORST*** I signed up… ***SUNRUN IS THE WORST*** I signed up for solar through sunrun over two years ago. I was sold on a bunch of lies and misinformation that I won't even get into. I was paying $150 a month and my panels averaged $40 a month in power. I have spent the last year and a half dealing with sunrun and their absolutely awful customer service. I spent the first 6 months being told there is nothing wrong with my panels and that I signed up to receive this crappie service and there was nothing they could do about it a i signed the contract. Then I spent 6 months dealing with a rep in some kind of escalation department. That rep was trying however she would go over a month without returning calls or emails. Finally I got a supervisor who agreed to terminate my service, have the panels and equipment removed and return my roof to the same "general condition" it was in before the panels were installed. They told me everything would be done within 30 to 60 days. It took 30 days to even schedule anything. 60 days to get an appointment. Then on removal day no one showed up. 3 weeks later a team showed up and advised me that while the are taking large brackets out of my roof, they are not roofers and they aren't comfortable preforming these repairs. It was going to rain so I asked them to have a roofer come out another day. Then 3 weeks later another team shows up and asked when a roofer was coming out. This team as well did not have a roofer and they told me they could remove the brackets but they wouldn't like be able to do it without damaging the roof. All the time this is going on Shawn Badders my case manager is almost impossible to get ahold of and when I call no one will help me. Now I'm a year and a half into this battle and they are refusing to send a roofer to repair my roof. Sunrun has been extremely unprofessional. They have mislead and misinformed me through every step of this process. I am going to be reporting this to the better business bureau as well as seeking legal opinion as this has cost me 100s of hours of my time and I'm out a lot of money. DONT CHOSE SUNRUN FOR SOLAR. They are nothing but frauds. I'm sure there are much better solar companies pit there. Other people in my neighborhood have had these same problems and are fighting this same battle. Save yourself the time and find another solar company. Mary Powell serves as the CEO of sunrun. I hope she knows how awful their customers are treated