dont do it dont do it. got them thru costco....worse decision. we pay the same if not more and just added a middle man. they under estimated the number of panels... theres other reputable solar companies out there. seems we are the only ones with solar and still paying outrageous prices. everyone that owns solar...other tan sunrun have credit!!!!

NO PANELS AND STILL PAYING !!!! My panels were removed over three months ago for a new roof to be installed. In three months, when the panels are in my garage, I am still paying as if I have panels on my roof, and the plans for replacing them on my roof are still pending ....

Will dox you to random strangers I have had almost no problems with the service, the setup and the sale rep were very up front about how long things take to get permitted in Hawaii and that I wasn't charged until the service was fully operational. That was all great. But then 2 years into having the system working flawlessly, I get this guy, Josh Robinson, contact me from Sunrun. Josh told me I needed a solar checkup and to send him my power bill. So I sent him a screenshot of my power bill and he sent me back a power bill of another customer as an example. This power bill was for someone on a different island and it was entirely unredacted. I could see the name, address, account number, payment methods, phone number, etc. All was there on this. I raised a concern to Josh and he blew me off, in fact he hung up on me when I got upset that he didn't think it was a big deal. So I called his boss and his boss downplayed it as well. These guys don't take your privacy seriously and will just randomly dox you to other customers!!!

Sunrun is horrible to work with Sunrun is horrible to work with. It has been five months, paying on the solar system and yet to have the panels/battery operating. I get the same story "We are waiting on" insert excuse here. If you want Solar Panels and hear Sunrun, just RUN FAR AWAY!!!! The Tesla Battery also fell off my house, while I am waiting for it to start operating. So if you actually decide to use Sunrun be prepared to be intensely disappointed.

Disconnected sewer pump-6 months later no solar connection Going on our sixth month of having panels on the roof, but still not connected/fully installed. When they put the panels on the roof, the electrical installers removed our electrical connection to our sump pump/ejector pump which caused a sewer back in the home. Cost me an additional $2000 for any emergency pump, for which Sun Run still hasn’t reimbursed. They had their team come out and reconnect electrical connection to pump, but that’s not really good enough. I would avoid using Sun Run if I had the option to do this again. The only reason I worked with them was due to their connection with Costco, which, from my experience, chooses good vendors to work with. I will not be surprised if Costco discontinues this relationship moving forward.