HORRIBLE SERVICE HORRIBLE SERVICE! The elderly owner of a system from SunRun has moved into a care facility. His home is being sold and we want to know the process for transferring the solar system to the next owner, BEFORE we need it, please! Three emails and two voice messages have produced nothing from the "Service Transfer Coordinator," Valentina V. I'm fit to be tied. Google “SunRun, litigation" and see what pops up.

I'm appalled by your blatant disregard… I'm appalled by your blatant disregard for common courtesy in handling my case. Despite my persistent efforts to seek an update, I've been met with nothing but incompetence and evasion. Today's interaction with service company Freedom Forever LLC was also a new low, as I was informed that the account is still under the previous homeowner's name after a staggering two years of ownership change. Their ineptitude is staggering. Their audacious failure to put my account on hold is unacceptable. It's outrageous that I've been charged $134.85 today for a service that hasn't been rendered, considering my solar system has been dysfunctional. How can you justify charging me for non-existent services and when can I expect a full reimbursement for a faulty system?

Will dox you to random strangers I have had almost no problems with the service, the setup and the sale rep were very up front about how long things take to get permitted in Hawaii and that I wasn't charged until the service was fully operational. That was all great. But then 2 years into having the system working flawlessly, I get this guy, Josh Robinson, contact me from Sunrun. Josh told me I needed a solar checkup and to send him my power bill. So I sent him a screenshot of my power bill and he sent me back a power bill of another customer as an example. This power bill was for someone on a different island and it was entirely unredacted. I could see the name, address, account number, payment methods, phone number, etc. All was there on this. I raised a concern to Josh and he blew me off, in fact he hung up on me when I got upset that he didn't think it was a big deal. So I called his boss and his boss downplayed it as well. These guys don't take your privacy seriously and will just randomly dox you to other customers!!!

NO PANELS AND STILL PAYING !!!! My panels were removed over three months ago for a new roof to be installed. In three months, when the panels are in my garage, I am still paying as if I have panels on my roof, and the plans for replacing them on my roof are still pending ....

Can't read "No Soliciting" signs Derek ignored THREE clearly posted "No Soliciting" signs on his way to ring my doorbell. I told him "No Soliciting" and he quickly played it off saying "I just wanted to let neighbors know we will be doing some work in the area." I said "Ok, I'm good with that." He commenced to try to sell me on Sunrun anyway. I told him that I have done my research on solar companies, and would like to own solar panels over renting, and I will be contacting the company of my choice when I decide to get solar panels. That company will not be Sunrun. My neighborhood also has a shared email list that we openly communicate through. I will be warning them about Sunrun, and hopefully they will be able to cancel their contracts.