Can't read "No Soliciting" signs Derek ignored THREE clearly posted "No Soliciting" signs on his way to ring my doorbell. I told him "No Soliciting" and he quickly played it off saying "I just wanted to let neighbors know we will be doing some work in the area." I said "Ok, I'm good with that." He commenced to try to sell me on Sunrun anyway. I told him that I have done my research on solar companies, and would like to own solar panels over renting, and I will be contacting the company of my choice when I decide to get solar panels. That company will not be Sunrun. My neighborhood also has a shared email list that we openly communicate through. I will be warning them about Sunrun, and hopefully they will be able to cancel their contracts.

Knowledgeable representative… The very knowledgeable rep who discussed Sunrun in detail made it easy to understand solar how it works and how it works in your home. She covered everything from contact to installation. I felt very informed and comfortable signing contracts. The workmanship was timely and professional. I am waiting for energy company to do final inspection and start up. I have had several question which were answered quickly because rep knows about state laws. I am totally satisfied, actually more than satisfied with Sunrun

Sunrun is horrible to work with Sunrun is horrible to work with. It has been five months, paying on the solar system and yet to have the panels/battery operating. I get the same story "We are waiting on" insert excuse here. If you want Solar Panels and hear Sunrun, just RUN FAR AWAY!!!! The Tesla Battery also fell off my house, while I am waiting for it to start operating. So if you actually decide to use Sunrun be prepared to be intensely disappointed.

What What would you ask for from a solar company? Solar functionality is conceptually a great idea. Having great customer service is a great idea. Having affordable energy is a great idea. Unfortunately Sunrun can’t do any of these. I guarantee you you will never hear from your local case manager unless you live in a remote area, I would imagine. Solar technicians are a joke and I would say one out of 10 actually know what they are talking about or looking at. For six months I have been paying for Sunrun and my energy provider due to the system not being set up correctly. They agreed to process the refund but it has taken me months to get any sort of progress will be filing a claim with the Better Business Bureau, not that they really help.

Sunrun is absent after the papers are… Sunrun is absent after the papers are signed. Promised a huge check from the government for the “REBATE”. Described as a REBATE numerous times. Just send the check to the finance company to retain the low monthly payment for the rest of my life. There is no “rebate”. The guaranteed check never came. And I’m out another $26k!!!! They do not care. They called to inform us that they left a panel off and would be refunded. Over a year later no refund. I am disgusted with SUNRUN!!! Our panels already appear to be delaminating. They are also improperly attached and secured. The roof looks like a flapping wing, pulling up on either side.