Elizabeth at SunRun Elizabeth, provided a completely seamless transition from SDG&E to SunRun Solar! She followed the job from the start (helping with all the necessary documentation) to finish (obtaining all the necessary approvals & system energization) She followed closely to make certain there were no hiccups! The actual installation of panels batteries, inverter & wiring took less than half a day! It's so nice not getting an electric bill, particularly when they have been constantly on the rise! Thank you, Elizabeth & SunRun

Sunrun is horrible to work with Sunrun is horrible to work with. It has been five months, paying on the solar system and yet to have the panels/battery operating. I get the same story "We are waiting on" insert excuse here. If you want Solar Panels and hear Sunrun, just RUN FAR AWAY!!!! The Tesla Battery also fell off my house, while I am waiting for it to start operating. So if you actually decide to use Sunrun be prepared to be intensely disappointed.

Beware of Sunrun's contract scam I scheduled a consultation with Sunrun as I was exploring installing solar panels. He came to my place with my colleague and the meeting went well until he told me the next step was to sign a paper so the Sunrun team could come to my place and measure the roof. He presented me with his iPad and told me all he needed was my signature on the page. I said I was uncomfortable signing a document I didn't read, and he pressured me to sign. I refused and asked to see the document instead. It turns out it was the purchase agreement for the solar system with a price of over $13k and he wanted me to sign it. I was very upset, ended the meeting, and escorted both sales guys out of my house. This was a very bad trick, and I'm sure some people would have signed the contract without knowing they were purchasing the system. Beware of Sunrun's misleading sales techniques

Can't get into/open my Electrical Panel!! I am a senior citizen with a recent knee replacememt. Sun run wants me to sign a contract/ send pjctures and a video of the problem! They say I have to pay fo I A SENIOR CITIZEN/ HAVE HAD A RECENT KNEE REPLAXEMENT, I CAN'T ACCESS/OPEN MY ELECTRICAL PANEL SUNRUN WANTS A VIDEO/PICTURES, FOR ME TO SIGN A CONTRACT SAYING I WILL PAY FOR THE TEXCHNICIAN IF HE CAN OPEN THE PANEL. THIA IS A SERIOUS DANGEROUS SITUATION Bright Planet which are the technicians from Bakersfield that SunRun sent to my home were awfull they ripped my electrical panel out and took it. Then installed the incorrect panel and ripped the frame and damaged it! I HAVE TO PRY OPEN THE PANEL WITH A SCREW DRIVER ( Sent wrong picture) I have several pictures also, I can give names of who I had to deal with Sun Run is sending unqualified technicians from Bright Planet, they tried to intimidating tactics. I felt unsafe and uncomfortable with the majority of the technicians

I'm appalled by your blatant disregard… I'm appalled by your blatant disregard for common courtesy in handling my case. Despite my persistent efforts to seek an update, I've been met with nothing but incompetence and evasion. Today's interaction with service company Freedom Forever LLC was also a new low, as I was informed that the account is still under the previous homeowner's name after a staggering two years of ownership change. Their ineptitude is staggering. Their audacious failure to put my account on hold is unacceptable. It's outrageous that I've been charged $134.85 today for a service that hasn't been rendered, considering my solar system has been dysfunctional. How can you justify charging me for non-existent services and when can I expect a full reimbursement for a faulty system?