Can't read "No Soliciting" signs Derek ignored THREE clearly posted "No Soliciting" signs on his way to ring my doorbell. I told him "No Soliciting" and he quickly played it off saying "I just wanted to let neighbors know we will be doing some work in the area." I said "Ok, I'm good with that." He commenced to try to sell me on Sunrun anyway. I told him that I have done my research on solar companies, and would like to own solar panels over renting, and I will be contacting the company of my choice when I decide to get solar panels. That company will not be Sunrun. My neighborhood also has a shared email list that we openly communicate through. I will be warning them about Sunrun, and hopefully they will be able to cancel their contracts.

NO PANELS AND STILL PAYING !!!! My panels were removed over three months ago for a new roof to be installed. In three months, when the panels are in my garage, I am still paying as if I have panels on my roof, and the plans for replacing them on my roof are still pending ....

Can't get into/open my Electrical Panel!! I am a senior citizen with a recent knee replacememt. Sun run wants me to sign a contract/ send pjctures and a video of the problem! They say I have to pay fo I A SENIOR CITIZEN/ HAVE HAD A RECENT KNEE REPLAXEMENT, I CAN'T ACCESS/OPEN MY ELECTRICAL PANEL SUNRUN WANTS A VIDEO/PICTURES, FOR ME TO SIGN A CONTRACT SAYING I WILL PAY FOR THE TEXCHNICIAN IF HE CAN OPEN THE PANEL. THIA IS A SERIOUS DANGEROUS SITUATION Bright Planet which are the technicians from Bakersfield that SunRun sent to my home were awfull they ripped my electrical panel out and took it. Then installed the incorrect panel and ripped the frame and damaged it! I HAVE TO PRY OPEN THE PANEL WITH A SCREW DRIVER ( Sent wrong picture) I have several pictures also, I can give names of who I had to deal with Sun Run is sending unqualified technicians from Bright Planet, they tried to intimidating tactics. I felt unsafe and uncomfortable with the majority of the technicians

HORRIBLE SERVICE HORRIBLE SERVICE! The elderly owner of a system from SunRun has moved into a care facility. His home is being sold and we want to know the process for transferring the solar system to the next owner, BEFORE we need it, please! Three emails and two voice messages have produced nothing from the "Service Transfer Coordinator," Valentina V. I'm fit to be tied. Google “SunRun, litigation" and see what pops up.

What What would you ask for from a solar company? Solar functionality is conceptually a great idea. Having great customer service is a great idea. Having affordable energy is a great idea. Unfortunately Sunrun can’t do any of these. I guarantee you you will never hear from your local case manager unless you live in a remote area, I would imagine. Solar technicians are a joke and I would say one out of 10 actually know what they are talking about or looking at. For six months I have been paying for Sunrun and my energy provider due to the system not being set up correctly. They agreed to process the refund but it has taken me months to get any sort of progress will be filing a claim with the Better Business Bureau, not that they really help.