***SUNRUN IS THE WORST*** I signed up… ***SUNRUN IS THE WORST*** I signed up for solar through sunrun over two years ago. I was sold on a bunch of lies and misinformation that I won't even get into. I was paying $150 a month and my panels averaged $40 a month in power. I have spent the last year and a half dealing with sunrun and their absolutely awful customer service. I spent the first 6 months being told there is nothing wrong with my panels and that I signed up to receive this crappie service and there was nothing they could do about it a i signed the contract. Then I spent 6 months dealing with a rep in some kind of escalation department. That rep was trying however she would go over a month without returning calls or emails. Finally I got a supervisor who agreed to terminate my service, have the panels and equipment removed and return my roof to the same "general condition" it was in before the panels were installed. They told me everything would be done within 30 to 60 days. It took 30 days to even schedule anything. 60 days to get an appointment. Then on removal day no one showed up. 3 weeks later a team showed up and advised me that while the are taking large brackets out of my roof, they are not roofers and they aren't comfortable preforming these repairs. It was going to rain so I asked them to have a roofer come out another day. Then 3 weeks later another team shows up and asked when a roofer was coming out. This team as well did not have a roofer and they told me they could remove the brackets but they wouldn't like be able to do it without damaging the roof. All the time this is going on Shawn Badders my case manager is almost impossible to get ahold of and when I call no one will help me. Now I'm a year and a half into this battle and they are refusing to send a roofer to repair my roof. Sunrun has been extremely unprofessional. They have mislead and misinformed me through every step of this process. I am going to be reporting this to the better business bureau as well as seeking legal opinion as this has cost me 100s of hours of my time and I'm out a lot of money. DONT CHOSE SUNRUN FOR SOLAR. They are nothing but frauds. I'm sure there are much better solar companies pit there. Other people in my neighborhood have had these same problems and are fighting this same battle. Save yourself the time and find another solar company. Mary Powell serves as the CEO of sunrun. I hope she knows how awful their customers are treated

What What would you ask for from a solar company? Solar functionality is conceptually a great idea. Having great customer service is a great idea. Having affordable energy is a great idea. Unfortunately Sunrun can’t do any of these. I guarantee you you will never hear from your local case manager unless you live in a remote area, I would imagine. Solar technicians are a joke and I would say one out of 10 actually know what they are talking about or looking at. For six months I have been paying for Sunrun and my energy provider due to the system not being set up correctly. They agreed to process the refund but it has taken me months to get any sort of progress will be filing a claim with the Better Business Bureau, not that they really help.

Just best to avoid this company Just best to avoid this company. It's a micro-managed assembly line outsourced sales nightmare. Anytime a company operates via "customer portal" with the exception of your medical care, don't walk, run. A design, engineering, construction and sales company can't operate like amazon! Breaking off human interaction and creating a web based robotic system to handle customers is ridicules. The entire industry needs to clean up its game. From false and misleading advertising, detrimental financial contracts, bogus promises to 3rd party outsourcing, solar has become a nightmare that 10's of thousands live every day! This company has done its share based on my review and thousands of others its only goal is to take your money and head down the road to the next victim.

RUN AWAY FROM SUN RUN! For those who are looking to get solars installed, PLEASE DO NOT HIRE SUN RUN! The entire company is a mess! They did not install the underlayment and the tiles back on properly which lead to a leak. The leak caused a lot of water damages to our home in various areas to the point where the bathroom ceiling collapsed! Thankfully no one was hurt. I had to pay out of pocket for an emergency tarp (which btw is not cheap!) because we could not get in contact with Sun Run to come out in a timely manner and repair the damages! This happened early February where we had all those ongoing heavy rainstorms. It's been almost 3 months and we still have not had any repairs done even when an inspector finally came out and had admit fault! We can barely get anyone to pick up our phone calls or even call us back when we leave them voicemails. We write emails to them daily and still barely any help except that "they are working on it and they are escalating the matter..." Our case has been shuffled back and forth between different Sunrun employees/case managers. They don't know what is going on or say the "case manager is out of the office and will return our phone calls," but obviously they do not call back! We have documentation and have photos as proof. We even hire a lawyer to write up a demand letter to fix the repairs and it was sent to their legal counsel, and yet NOTHING! I feel like I've exhausted so many avenues and nothing has been working. Extremely tired, frustrated and stressed on this ongoing matter. I want to make sure no one else has to go through the same situation as us! AVOID SUN RUN AT ALL COSTS!

Sunrun has antiquated data feeds and no access to real or near-time solar data Please release a live API so I can start monitoring my data in realtime like a big boy company. Or at the very least allow me to access my own SolarEdge data. Its been 2 years and it is very irritating and annoying. I can get my data from all my utility compaines but my solar company is providing some useless graphs or charts that my 8th grade team could produce. Note to SunRun #release the data in the form of an API or through the solar inverter company. This is ridiculous!