NO PANELS AND STILL PAYING !!!! My panels were removed over three months ago for a new roof to be installed. In three months, when the panels are in my garage, I am still paying as if I have panels on my roof, and the plans for replacing them on my roof are still pending ....

Sunrun is horrible to work with Sunrun is horrible to work with. It has been five months, paying on the solar system and yet to have the panels/battery operating. I get the same story "We are waiting on" insert excuse here. If you want Solar Panels and hear Sunrun, just RUN FAR AWAY!!!! The Tesla Battery also fell off my house, while I am waiting for it to start operating. So if you actually decide to use Sunrun be prepared to be intensely disappointed.

Sunrun is absent after the papers are… Sunrun is absent after the papers are signed. Promised a huge check from the government for the “REBATE”. Described as a REBATE numerous times. Just send the check to the finance company to retain the low monthly payment for the rest of my life. There is no “rebate”. The guaranteed check never came. And I’m out another $26k!!!! They do not care. They called to inform us that they left a panel off and would be refunded. Over a year later no refund. I am disgusted with SUNRUN!!! Our panels already appear to be delaminating. They are also improperly attached and secured. The roof looks like a flapping wing, pulling up on either side.

Knowledgeable representative… The very knowledgeable rep who discussed Sunrun in detail made it easy to understand solar how it works and how it works in your home. She covered everything from contact to installation. I felt very informed and comfortable signing contracts. The workmanship was timely and professional. I am waiting for energy company to do final inspection and start up. I have had several question which were answered quickly because rep knows about state laws. I am totally satisfied, actually more than satisfied with Sunrun

I'm appalled by your blatant disregard… I'm appalled by your blatant disregard for common courtesy in handling my case. Despite my persistent efforts to seek an update, I've been met with nothing but incompetence and evasion. Today's interaction with service company Freedom Forever LLC was also a new low, as I was informed that the account is still under the previous homeowner's name after a staggering two years of ownership change. Their ineptitude is staggering. Their audacious failure to put my account on hold is unacceptable. It's outrageous that I've been charged $134.85 today for a service that hasn't been rendered, considering my solar system has been dysfunctional. How can you justify charging me for non-existent services and when can I expect a full reimbursement for a faulty system?