Elizabeth at SunRun Elizabeth, provided a completely seamless transition from SDG&E to SunRun Solar! She followed the job from the start (helping with all the necessary documentation) to finish (obtaining all the necessary approvals & system energization) She followed closely to make certain there were no hiccups! The actual installation of panels batteries, inverter & wiring took less than half a day! It's so nice not getting an electric bill, particularly when they have been constantly on the rise! Thank you, Elizabeth & SunRun

I'm appalled by your blatant disregard… I'm appalled by your blatant disregard for common courtesy in handling my case. Despite my persistent efforts to seek an update, I've been met with nothing but incompetence and evasion. Today's interaction with service company Freedom Forever LLC was also a new low, as I was informed that the account is still under the previous homeowner's name after a staggering two years of ownership change. Their ineptitude is staggering. Their audacious failure to put my account on hold is unacceptable. It's outrageous that I've been charged $134.85 today for a service that hasn't been rendered, considering my solar system has been dysfunctional. How can you justify charging me for non-existent services and when can I expect a full reimbursement for a faulty system?

The Sunrun failed inspection seven… The Sunrun failed inspection seven times and they didn't do anything. It's been happening for about two years and they don't correct the issues. And the manager never picks up the phone or returns calls because too many complaints I guess. Choosing the Sunrun is the biggest mistake.

Sunrun is absent after the papers are… Sunrun is absent after the papers are signed. Promised a huge check from the government for the “REBATE”. Described as a REBATE numerous times. Just send the check to the finance company to retain the low monthly payment for the rest of my life. There is no “rebate”. The guaranteed check never came. And I’m out another $26k!!!! They do not care. They called to inform us that they left a panel off and would be refunded. Over a year later no refund. I am disgusted with SUNRUN!!! Our panels already appear to be delaminating. They are also improperly attached and secured. The roof looks like a flapping wing, pulling up on either side.

Sunrun has antiquated data feeds and no access to real or near-time solar data Please release a live API so I can start monitoring my data in realtime like a big boy company. Or at the very least allow me to access my own SolarEdge data. Its been 2 years and it is very irritating and annoying. I can get my data from all my utility compaines but my solar company is providing some useless graphs or charts that my 8th grade team could produce. Note to SunRun #release the data in the form of an API or through the solar inverter company. This is ridiculous!