Can't get into/open my Electrical Panel!! I am a senior citizen with a recent knee replacememt. Sun run wants me to sign a contract/ send pjctures and a video of the problem! They say I have to pay fo I A SENIOR CITIZEN/ HAVE HAD A RECENT KNEE REPLAXEMENT, I CAN'T ACCESS/OPEN MY ELECTRICAL PANEL SUNRUN WANTS A VIDEO/PICTURES, FOR ME TO SIGN A CONTRACT SAYING I WILL PAY FOR THE TEXCHNICIAN IF HE CAN OPEN THE PANEL. THIA IS A SERIOUS DANGEROUS SITUATION Bright Planet which are the technicians from Bakersfield that SunRun sent to my home were awfull they ripped my electrical panel out and took it. Then installed the incorrect panel and ripped the frame and damaged it! I HAVE TO PRY OPEN THE PANEL WITH A SCREW DRIVER ( Sent wrong picture) I have several pictures also, I can give names of who I had to deal with Sun Run is sending unqualified technicians from Bright Planet, they tried to intimidating tactics. I felt unsafe and uncomfortable with the majority of the technicians

Disconnected sewer pump-6 months later no solar connection Going on our sixth month of having panels on the roof, but still not connected/fully installed. When they put the panels on the roof, the electrical installers removed our electrical connection to our sump pump/ejector pump which caused a sewer back in the home. Cost me an additional $2000 for any emergency pump, for which Sun Run still hasn’t reimbursed. They had their team come out and reconnect electrical connection to pump, but that’s not really good enough. I would avoid using Sun Run if I had the option to do this again. The only reason I worked with them was due to their connection with Costco, which, from my experience, chooses good vendors to work with. I will not be surprised if Costco discontinues this relationship moving forward.

Knowledgeable representative… The very knowledgeable rep who discussed Sunrun in detail made it easy to understand solar how it works and how it works in your home. She covered everything from contact to installation. I felt very informed and comfortable signing contracts. The workmanship was timely and professional. I am waiting for energy company to do final inspection and start up. I have had several question which were answered quickly because rep knows about state laws. I am totally satisfied, actually more than satisfied with Sunrun

***SUNRUN IS THE WORST*** I signed up… ***SUNRUN IS THE WORST*** I signed up for solar through sunrun over two years ago. I was sold on a bunch of lies and misinformation that I won't even get into. I was paying $150 a month and my panels averaged $40 a month in power. I have spent the last year and a half dealing with sunrun and their absolutely awful customer service. I spent the first 6 months being told there is nothing wrong with my panels and that I signed up to receive this crappie service and there was nothing they could do about it a i signed the contract. Then I spent 6 months dealing with a rep in some kind of escalation department. That rep was trying however she would go over a month without returning calls or emails. Finally I got a supervisor who agreed to terminate my service, have the panels and equipment removed and return my roof to the same "general condition" it was in before the panels were installed. They told me everything would be done within 30 to 60 days. It took 30 days to even schedule anything. 60 days to get an appointment. Then on removal day no one showed up. 3 weeks later a team showed up and advised me that while the are taking large brackets out of my roof, they are not roofers and they aren't comfortable preforming these repairs. It was going to rain so I asked them to have a roofer come out another day. Then 3 weeks later another team shows up and asked when a roofer was coming out. This team as well did not have a roofer and they told me they could remove the brackets but they wouldn't like be able to do it without damaging the roof. All the time this is going on Shawn Badders my case manager is almost impossible to get ahold of and when I call no one will help me. Now I'm a year and a half into this battle and they are refusing to send a roofer to repair my roof. Sunrun has been extremely unprofessional. They have mislead and misinformed me through every step of this process. I am going to be reporting this to the better business bureau as well as seeking legal opinion as this has cost me 100s of hours of my time and I'm out a lot of money. DONT CHOSE SUNRUN FOR SOLAR. They are nothing but frauds. I'm sure there are much better solar companies pit there. Other people in my neighborhood have had these same problems and are fighting this same battle. Save yourself the time and find another solar company. Mary Powell serves as the CEO of sunrun. I hope she knows how awful their customers are treated

The Sunrun failed inspection seven… The Sunrun failed inspection seven times and they didn't do anything. It's been happening for about two years and they don't correct the issues. And the manager never picks up the phone or returns calls because too many complaints I guess. Choosing the Sunrun is the biggest mistake.