Sunrun is absent after the papers are… Sunrun is absent after the papers are signed. Promised a huge check from the government for the “REBATE”. Described as a REBATE numerous times. Just send the check to the finance company to retain the low monthly payment for the rest of my life. There is no “rebate”. The guaranteed check never came. And I’m out another $26k!!!! They do not care. They called to inform us that they left a panel off and would be refunded. Over a year later no refund. I am disgusted with SUNRUN!!! Our panels already appear to be delaminating. They are also improperly attached and secured. The roof looks like a flapping wing, pulling up on either side.

I'm appalled by your blatant disregard… I'm appalled by your blatant disregard for common courtesy in handling my case. Despite my persistent efforts to seek an update, I've been met with nothing but incompetence and evasion. Today's interaction with service company Freedom Forever LLC was also a new low, as I was informed that the account is still under the previous homeowner's name after a staggering two years of ownership change. Their ineptitude is staggering. Their audacious failure to put my account on hold is unacceptable. It's outrageous that I've been charged $134.85 today for a service that hasn't been rendered, considering my solar system has been dysfunctional. How can you justify charging me for non-existent services and when can I expect a full reimbursement for a faulty system?

RUN AWAY FROM SUN RUN! For those who are looking to get solars installed, PLEASE DO NOT HIRE SUN RUN! The entire company is a mess! They did not install the underlayment and the tiles back on properly which lead to a leak. The leak caused a lot of water damages to our home in various areas to the point where the bathroom ceiling collapsed! Thankfully no one was hurt. I had to pay out of pocket for an emergency tarp (which btw is not cheap!) because we could not get in contact with Sun Run to come out in a timely manner and repair the damages! This happened early February where we had all those ongoing heavy rainstorms. It's been almost 3 months and we still have not had any repairs done even when an inspector finally came out and had admit fault! We can barely get anyone to pick up our phone calls or even call us back when we leave them voicemails. We write emails to them daily and still barely any help except that "they are working on it and they are escalating the matter..." Our case has been shuffled back and forth between different Sunrun employees/case managers. They don't know what is going on or say the "case manager is out of the office and will return our phone calls," but obviously they do not call back! We have documentation and have photos as proof. We even hire a lawyer to write up a demand letter to fix the repairs and it was sent to their legal counsel, and yet NOTHING! I feel like I've exhausted so many avenues and nothing has been working. Extremely tired, frustrated and stressed on this ongoing matter. I want to make sure no one else has to go through the same situation as us! AVOID SUN RUN AT ALL COSTS!

Sunrun has antiquated data feeds and no access to real or near-time solar data Please release a live API so I can start monitoring my data in realtime like a big boy company. Or at the very least allow me to access my own SolarEdge data. Its been 2 years and it is very irritating and annoying. I can get my data from all my utility compaines but my solar company is providing some useless graphs or charts that my 8th grade team could produce. Note to SunRun #release the data in the form of an API or through the solar inverter company. This is ridiculous!

SCAMMERS! Sunrun’s sales rep Kyle Marshall lied to my face! He assured me that if my roof is old Sunrun would replace it at no cost to me prior to the installation of solar panels. Based on this assurance, I signed a contract that same day. A couple of weeks later I received a report, stating that my roof is good. Now, only a few months later my roof is leaking! I have reports (with pictures and drone video) from 3 accredited roofing companies who clearly show that the roof has multiple cracks, missing and broken shingles, exposed roof nails, there are numerous spots with algae and moss, indicating that the shingles are letting water get through, etc. It is absolutely clear that the solar panels should never have been installed on a roof in such conditions. I have exchanged several dozen text messages, emails, and phone calls with Sunrun’s so-called “customer support” who are openly rude and unhelpful. After 3 weeks of daily messages on my part, a case was finally open. The case manager, Judith Jordan, had the audacity to tell me that there is no leak in my home! Even though I have proof to the contrary from 3 roofing companies! Now Sunrun wants to charge me to remove the solar panels; panels, which should not have been installed in the first place! I have spoken with several other families in the neighborhood, who have signed with Sunrun, and they all confirm that the same has happened with them – the sales representatives would offer to replace the roof and even cut down nearby trees to maximize access to sunlight, but once the contracts were signed, none of this has been done. This is a clearly established pattern of misrepresenting their services. Additionally, Sunrun ignores / doesn’t warn the property owner of the poor condition of the roof, because later, when damages occur, Sunrun can charge the house owner extra for removing and reinstalling the panels. This is not simply negligence but an intention to defraud! Frankly, it borders on extortion! I am filing complaints with the county and state division of consumer affairs, and with the BBB. Sunrun’s dishonest and predatory practices, and abusive behavior to their customers should not be allowed to continue!