The Sunrun failed inspection seven… The Sunrun failed inspection seven times and they didn't do anything. It's been happening for about two years and they don't correct the issues. And the manager never picks up the phone or returns calls because too many complaints I guess. Choosing the Sunrun is the biggest mistake.

Knowledgeable representative… The very knowledgeable rep who discussed Sunrun in detail made it easy to understand solar how it works and how it works in your home. She covered everything from contact to installation. I felt very informed and comfortable signing contracts. The workmanship was timely and professional. I am waiting for energy company to do final inspection and start up. I have had several question which were answered quickly because rep knows about state laws. I am totally satisfied, actually more than satisfied with Sunrun

Sunrun is absent after the papers are… Sunrun is absent after the papers are signed. Promised a huge check from the government for the “REBATE”. Described as a REBATE numerous times. Just send the check to the finance company to retain the low monthly payment for the rest of my life. There is no “rebate”. The guaranteed check never came. And I’m out another $26k!!!! They do not care. They called to inform us that they left a panel off and would be refunded. Over a year later no refund. I am disgusted with SUNRUN!!! Our panels already appear to be delaminating. They are also improperly attached and secured. The roof looks like a flapping wing, pulling up on either side.

Sunrun has antiquated data feeds and no access to real or near-time solar data Please release a live API so I can start monitoring my data in realtime like a big boy company. Or at the very least allow me to access my own SolarEdge data. Its been 2 years and it is very irritating and annoying. I can get my data from all my utility compaines but my solar company is providing some useless graphs or charts that my 8th grade team could produce. Note to SunRun #release the data in the form of an API or through the solar inverter company. This is ridiculous!

Disconnected sewer pump-6 months later no solar connection Going on our sixth month of having panels on the roof, but still not connected/fully installed. When they put the panels on the roof, the electrical installers removed our electrical connection to our sump pump/ejector pump which caused a sewer back in the home. Cost me an additional $2000 for any emergency pump, for which Sun Run still hasn’t reimbursed. They had their team come out and reconnect electrical connection to pump, but that’s not really good enough. I would avoid using Sun Run if I had the option to do this again. The only reason I worked with them was due to their connection with Costco, which, from my experience, chooses good vendors to work with. I will not be surprised if Costco discontinues this relationship moving forward.