Just best to avoid this company Just best to avoid this company. It's a micro-managed assembly line outsourced sales nightmare. Anytime a company operates via "customer portal" with the exception of your medical care, don't walk, run. A design, engineering, construction and sales company can't operate like amazon! Breaking off human interaction and creating a web based robotic system to handle customers is ridicules. The entire industry needs to clean up its game. From false and misleading advertising, detrimental financial contracts, bogus promises to 3rd party outsourcing, solar has become a nightmare that 10's of thousands live every day! This company has done its share based on my review and thousands of others its only goal is to take your money and head down the road to the next victim.

Sunrun has antiquated data feeds and no access to real or near-time solar data Please release a live API so I can start monitoring my data in realtime like a big boy company. Or at the very least allow me to access my own SolarEdge data. Its been 2 years and it is very irritating and annoying. I can get my data from all my utility compaines but my solar company is providing some useless graphs or charts that my 8th grade team could produce. Note to SunRun #release the data in the form of an API or through the solar inverter company. This is ridiculous!

dont do it dont do it. got them thru costco....worse decision. we pay the same if not more and just added a middle man. they under estimated the number of panels... theres other reputable solar companies out there. seems we are the only ones with solar and still paying outrageous prices. everyone that owns solar...other tan sunrun have credit!!!!

Sunrun is absent after the papers are… Sunrun is absent after the papers are signed. Promised a huge check from the government for the “REBATE”. Described as a REBATE numerous times. Just send the check to the finance company to retain the low monthly payment for the rest of my life. There is no “rebate”. The guaranteed check never came. And I’m out another $26k!!!! They do not care. They called to inform us that they left a panel off and would be refunded. Over a year later no refund. I am disgusted with SUNRUN!!! Our panels already appear to be delaminating. They are also improperly attached and secured. The roof looks like a flapping wing, pulling up on either side.

Can't get into/open my Electrical Panel!! I am a senior citizen with a recent knee replacememt. Sun run wants me to sign a contract/ send pjctures and a video of the problem! They say I have to pay fo I A SENIOR CITIZEN/ HAVE HAD A RECENT KNEE REPLAXEMENT, I CAN'T ACCESS/OPEN MY ELECTRICAL PANEL SUNRUN WANTS A VIDEO/PICTURES, FOR ME TO SIGN A CONTRACT SAYING I WILL PAY FOR THE TEXCHNICIAN IF HE CAN OPEN THE PANEL. THIA IS A SERIOUS DANGEROUS SITUATION Bright Planet which are the technicians from Bakersfield that SunRun sent to my home were awfull they ripped my electrical panel out and took it. Then installed the incorrect panel and ripped the frame and damaged it! I HAVE TO PRY OPEN THE PANEL WITH A SCREW DRIVER ( Sent wrong picture) I have several pictures also, I can give names of who I had to deal with Sun Run is sending unqualified technicians from Bright Planet, they tried to intimidating tactics. I felt unsafe and uncomfortable with the majority of the technicians