Awful customer service Awful customer service. Totally unhelpful. Says we have 190 litre leak in 24 hours every day since they fitted a smart meter. Nearly a month on they not helpful point blank say its our internal plumbing no sign of leak. Old analogue meter did not pick up leak so why now. Finally have someone coming round in 2 weeks time to check meter. Very rude very arrogant.

Water leakage was discovered and nearly… Water leakage was discovered and nearly 700 pounds refund was calculated by a consultant as a legal leakage allowance...But it needed to be approved supervisor. It ended up 160 even that is less than even one single payment excess. 3 different phone calls t n avail. They brag about allowance but will find excuses not t give it.

Don't trust dodgy smart metre Quick Wash face and wash my hand in meter show, using 38 litres how Dodgy smart meter a like that's extra charges don't ever trust smart meter it's really very... Bad, allways charges very high bill everyone need to be careful about dodgy smart meter

Excellent I’ve been with these guys for years. They always answer the phone super quickly and the staff are always very happy to help, polite and friendly. I called recently to query something and they ended up putting me through to a team who lowered my bill significantly. I didn’t even ask for that but they asked more questions about my circumstances. Highly recommended!

Shame of you. Ref 63693632 Ref 63693632 Poor response and communication. Engineer due at 8 a.m arrives at 9 a.m. He was due to indentify the problem but instead just handed me an envelope containing information about leaks. They give you 30 days to fix leaks before legal action yet the can’t manage their own leakage crisis along with pumping litres of human excrement in to our rivers and seas. Shame on you