Water leakage was discovered and nearly… Water leakage was discovered and nearly 700 pounds refund was calculated by a consultant as a legal leakage allowance...But it needed to be approved supervisor. It ended up 160 even that is less than even one single payment excess. 3 different phone calls t n avail. They brag about allowance but will find excuses not t give it.

What a refreshing change to deal with a… What a refreshing change to deal with a competent polite and helpful company. We had a drain issue, though it was just the downstairs toilet, but when I lifted the manhole it was obviously further down. Call Anglian water, straight through to a very helpful young lady, who explained everything booked it in, apologised it would be up to 4 days before the engineer could come out, which was fine. Got updated by email and text. Call was Sunday afternoon engineer was here Monday just after lunch, gain very polite and helpful and got it all sorted very quickly.

Why are Anglian Water paying to… Why are Anglian Water paying to advertise on TV when we can't choose water company. They should be spending that money on fixing the rivers of thier pollution.

Had a look at recent reviews for… Had a look at recent reviews for Anglian & was quite surprised ,as my experience over the last 44 years in the same property has always been 5 star. I particularly like dealing with their customer care team ,who i believe are in Nottingham. I never have to go through multiple button press sequences ,but get to speak to a REAL person as soon as the call is answered ,usually in seconds rather than several minutes with most companies. Their staff are friendly ,helpful & knowledgeable and usually sort my concerns there and then. How i wish other organisations were ,dare i say ,this good. Many thanks Anglian.

jobsworths... A really poor experience when attempting to log outgoing and incoming tenants and wanting the meter readings for the void period. The lady was more concerned with being a jobsworth as opposing to being helpful, perhaps explaining why the collective feedback here for anglia water is abysmal.