What a refreshing change to deal with a… What a refreshing change to deal with a competent polite and helpful company. We had a drain issue, though it was just the downstairs toilet, but when I lifted the manhole it was obviously further down. Call Anglian water, straight through to a very helpful young lady, who explained everything booked it in, apologised it would be up to 4 days before the engineer could come out, which was fine. Got updated by email and text. Call was Sunday afternoon engineer was here Monday just after lunch, gain very polite and helpful and got it all sorted very quickly.

Really impressed with the customer service Quick and easy from initial contact and fixed in 24 hours. You couldn't ask for more. The downstairs toilet wasn't quite right. Checked the drain, obvious blockage. Tried my drain rods but the problem was much further down (a few houses) so, reported online initially. Then called because I'd reported the wrong issues. They told me they would call back with an update in 24 hours. 4 hours later I get a call saying an engineer will be out by 1300hrs the next day (now 1700hrs on a Friday afternoon). By 1100hrs the next morning the engineer had been and cleared the issue. Top service!

jobsworths... A really poor experience when attempting to log outgoing and incoming tenants and wanting the meter readings for the void period. The lady was more concerned with being a jobsworth as opposing to being helpful, perhaps explaining why the collective feedback here for anglia water is abysmal.

Smart meter leak that’s being proactively dealt with. Apparently there was a malfunction when a smart meter was installed recently and we were losing a lot of water at my elderly Mum’s home. Anglian had to manage our expectations, as there have been some real national water emergencies lately that have occupied many of their engineers… … but despite this, their customer service team endeavoured to put in things to protect us (as a customer) while they worked around the problem. It’s nice when companies have both contractors and employees who want to deliver a first rate and professional service (onsite) and this review isn’t simply a pat on the back for Anglian, but more a massive thanks to team players, Barry Chaplin and Ben Ainger. Both guys quickly identified the issue and have tried to expedite its solution.

Don't trust dodgy smart metre Quick Wash face and wash my hand in meter show, using 38 litres how Dodgy smart meter a like that's extra charges don't ever trust smart meter it's really very... Bad, allways charges very high bill everyone need to be careful about dodgy smart meter