Awful customer service Awful customer service. Totally unhelpful. Says we have 190 litre leak in 24 hours every day since they fitted a smart meter. Nearly a month on they not helpful point blank say its our internal plumbing no sign of leak. Old analogue meter did not pick up leak so why now. Finally have someone coming round in 2 weeks time to check meter. Very rude very arrogant.

Brilliant customer service today Concern with the water supply after smart meter fitted. Worried about a possible leak (still recovering from one recently indoors), and just before Easter too. Wasn't even sure you could call AW these days but Alison, the CS person I spoke to, couldn't have been lovelier, and two workmen appeared within the hour to sort it out. Digital channels are fine when everything's OK, but sometimes you just need to speak to an Alison.

Anglian water( Extremely poor service ,left with no water for 4 days( I had a new water meter fitted,once installed I had immediate loss off water flow / pressure in my property. We have lived here 8 years with excellent water pressure untill this meter was fitted. Four days without water,back and forth on the phone with Anglian water. Numerous useless plumbers etc. In the end I had to take a day off work and resolve the issue myself. It was the stop cock,clogged with deposits / dirt from the fitting off the new meter It was fully opened but the dust had blocked the valve. All changed and water pressure back to normal. Waiting for a response and compensation off Anglian water for there error. Extremely poor service..

Expensive Water The price rise of ANGLIAN WATER is disgraceful, on top of being one of the dearest water companies in the UK.

Smart meter leak that’s being proactively dealt with. Apparently there was a malfunction when a smart meter was installed recently and we were losing a lot of water at my elderly Mum’s home. Anglian had to manage our expectations, as there have been some real national water emergencies lately that have occupied many of their engineers… … but despite this, their customer service team endeavoured to put in things to protect us (as a customer) while they worked around the problem. It’s nice when companies have both contractors and employees who want to deliver a first rate and professional service (onsite) and this review isn’t simply a pat on the back for Anglian, but more a massive thanks to team players, Barry Chaplin and Ben Ainger. Both guys quickly identified the issue and have tried to expedite its solution.