Raw sewage coming through manhole Called as raw sewage coming through manhole cover and toilet blocked. Told we have to wait 4-7 days even after explaining we have an unwell relative who needs to use the toilet and flush it, also a young child. When asked what we are supposed to do as cannot flush the toilet told you have to wait 4-7 days! Shocking and you should be ashamed of yourselves. Absolutely diabolical!

Really impressed with the customer service Quick and easy from initial contact and fixed in 24 hours. You couldn't ask for more. The downstairs toilet wasn't quite right. Checked the drain, obvious blockage. Tried my drain rods but the problem was much further down (a few houses) so, reported online initially. Then called because I'd reported the wrong issues. They told me they would call back with an update in 24 hours. 4 hours later I get a call saying an engineer will be out by 1300hrs the next day (now 1700hrs on a Friday afternoon). By 1100hrs the next morning the engineer had been and cleared the issue. Top service!

Expensive Water The price rise of ANGLIAN WATER is disgraceful, on top of being one of the dearest water companies in the UK.

Awful customer service Awful customer service. Totally unhelpful. Says we have 190 litre leak in 24 hours every day since they fitted a smart meter. Nearly a month on they not helpful point blank say its our internal plumbing no sign of leak. Old analogue meter did not pick up leak so why now. Finally have someone coming round in 2 weeks time to check meter. Very rude very arrogant.

Excellent I’ve been with these guys for years. They always answer the phone super quickly and the staff are always very happy to help, polite and friendly. I called recently to query something and they ended up putting me through to a team who lowered my bill significantly. I didn’t even ask for that but they asked more questions about my circumstances. Highly recommended!