Sales Rep uninformed and “cold” Saw the same sales rep twice. First time cordial and helpful. Second time a different person who acted like he didn’t care. The deal finally came together since I called to give feedback to sales manager and he put the deal together. Original salesman was either badly misinformed or pushing for shop installed upgrades. He told us that “the warranty manager is pretty picky and will likely not warrant any part of the warranty if we put ANY mods on the dinghy including installing our own dinghy wheels. He told us the installation of 8 bolts would be $300.

Helpful Parts Department I had many questions about outfitting my new Achilles inflatable. James, in the parts department was a great help in deciding which products would suit me best.

My first experience with Boat Specialists My first experience with Boat Specialists. Very easy to find the items I was searching for on the website. Impressive inventory of items and replacement parts. Ordering process was very easy. Packed and shipped in a very timely manner. Tracking of shipment was easy. Would recommend Boat Specialists. Will definitely use them in the future.

Jenny Russell was an excellent… Jenny Russell was an excellent representative of Boat Specialist. She helped with the return and trade in of the LSI on the HB 240LX. She did a great job and made the whole process easy. She put the customer needs paramount within the peocess. Good Job Jenny!

No Matter Where You Are After unsuccessful face to face search's locally I got online and found Boat Specialist. The first time was in 4/2022 purchasing a new boat motor. After an issue on my part I was shown what customer service is really supposed to be like. The kind of service when it's all over you feel like you used up all the luck you will ever get but I was wrong. Boat motor number two in 6/2023 was a lot easier but no less than the best top shelf customer service again. It's a shame that it is so hard to find these days.