Five star experience in all aspects! Not certain exactly how I found this company, but I am glad I did. I am mid-south and they are west coast. I was upgrading a fishing motor so I wasn’t a huge customer (buying a 20 hp motor) Their communication is absolutely superb. I had quite a few questions and they were all answered quickly and accurately. Their service folks are also top-notch. They recognized I needed a specific electric adapter for my new motor. Had they not done this, I would have an unusable motor on my hands. Every interaction was 10 out of 10.

Need a Lithium Battery? Buy Dakota Lithium— Good product and service What great service!!! Thanks for the prompt service, just received the new 12V 10A charger in the mail. I hooked it up to the battery and everything worked great. It is a whole quieter than the original charger. Your service department was great to work with and the response to my concerns were taken care of immediately. I would highly recommend Dakota Lithium batteries as the service and quality of the batteries is outstanding. Sure am glad that I bought them and will buy more of them as needed.

Helpful Parts Department I had many questions about outfitting my new Achilles inflatable. James, in the parts department was a great help in deciding which products would suit me best.

Sales Rep uninformed and “cold” Saw the same sales rep twice. First time cordial and helpful. Second time a different person who acted like he didn’t care. The deal finally came together since I called to give feedback to sales manager and he put the deal together. Original salesman was either badly misinformed or pushing for shop installed upgrades. He told us that “the warranty manager is pretty picky and will likely not warrant any part of the warranty if we put ANY mods on the dinghy including installing our own dinghy wheels. He told us the installation of 8 bolts would be $300.

Special stock I purchased special stock Torqeedo Travel. I called if motor was refurbished and why come only with 1 year warranty. Seller confirmed it was not. Motor arrived in few days missing new plastic packaging. I realized motor is used. You can easily find normal wear and scratches.Seller should advertise the motor as pre-owned since it is not new and come with remaining factory warranty. Posting actual photo will help. I give seller two stars because free shipping.