Great Delivery Communication Thank you for coordinating with your postmaster and the post office in my area to deliver the ballast bags to my house instead of them trying to get me to pick it up. It is their job after all. Great communication and timely delivery!

Awesome company Wake life has done an incredible job as a local company making high quality products. As many other individuals have expressed In their reviews, I did encounter delays and slight confusion with my order of 10 50lb bags. However, in reaching out to customer service, I received a response and explanation in mere minutes. It is not at all any company’s fault for the shipping carriers issues. Especially USPS during COVID. Overall, they did a fantastic job and have shipped new bags twice with no hesitation as USPS looses some along the way. I will be a returning customer :)

Problem Resolution. Ordered from them around Thanksgiving and a couple items I ordered had shipping delays which were not the fault of Wake Life. I’ve been impressed with their efforts to keep me informed as they worked with the USPS, including offering to give me a refund. No business is problem free but it’s how you handle those problems and I am really pleased with their personal service and efforts to resolve the situation.

Went the extra mile to get me bags short notice We had a group of folks coming in to surf with us before the holiday weekend and I realized I needed more bags of lead/steel shot. I reached out to Spencer via email and he not only offered me a killer military discount he got the bags out immediately to me so I had time to dial in the wave before our guests showed up. I appreciate Spencer and the extra mild he went to help me out.

Wakelife is great Wakelife is great. Like many businesses during 2nd Covid summer there are tons of supply constraints and a delay in shipping is understandable (there was also a warning at the time of order). A couple lost packages and prompt replies and replacements sent. 3rd person in our surf crew to order and all would highly recommend.