1st class service died at Tower Hobbies I’ve used Tower/Horizon since the 80s they used to have thirst customer service in the business. Sadly it’s no longer true! I don’t call much anymore but after 2 years I have a lost shipment and I find out Tower/Horizon no longer offer a voice line for anything! As long as you never need support you’re ok. But everyone will need support at some time …,Avoid Tower/Horizon there are other RC Hobby stores that still answer and support their products! I’m not advertising so look it up and enjoy peace of mind knowing your products and money will be well spent and CUSTOMER SERVICE AVAILABLE

Get mostly epoxy and tools from them Get mostly epoxy and tools from them. The only slow down was curing covid which everyone slowed down, but eventually the product arrived. No recent experience buying planes, etc.

Received a damaged plane Received a damaged plane. Tried to contact customer service via email and automated service but never got any response. I will never purchase anything else from Tower Hobbies again. Definitely not the same company from the 80s and 90s

Tower's System is awful I have spent many hours trying to buy RC aircraft. Their system would go on hold and not conclude the transaction. I recently ordered an RC sailplane. It arrived with a component problem [bad spar insert] after some hours on the computer, I got a replacement. When it arrived it had the exact same problem. Hours later I am told to return everything that there will be no more replacements. I felt like I was treated as some chiesler scamming them. I wanted to alert them that there was a problem and how many others would suffer the same experience.

STOP!! STOP!!! DON'T WASTE YOUR TIME GETTING YOUR HOPES UP FOR A GREAT DEAL THAT MAY NOT HAPPEN!!! Ordered a truck in August. It's now over 3 months and I still haven't received the item. Worst customer service I've ever experienced. Their only solution after 3 1/2 months and several email correspondence was to tell me they can refund my money....nothing was said about simply getting me the product I ordered. JUST HORRIBLE!!!!