1st class service died at Tower Hobbies I’ve used Tower/Horizon since the 80s they used to have thirst customer service in the business. Sadly it’s no longer true! I don’t call much anymore but after 2 years I have a lost shipment and I find out Tower/Horizon no longer offer a voice line for anything! As long as you never need support you’re ok. But everyone will need support at some time …,Avoid Tower/Horizon there are other RC Hobby stores that still answer and support their products! I’m not advertising so look it up and enjoy peace of mind knowing your products and money will be well spent and CUSTOMER SERVICE AVAILABLE

Lure you in with Coupons & Rebates you can't use I purchased a very larger order (Slash Ultimate w/many accesories) expected to get at least $40 e-cash to spend. Only to find out that my $40 e-cash expired in 5 days from my order, it expired before my order was delivered/even shipped! RC is a big time hobby, and requires constant work/parts. I will never go back to Tower Hobbies regardless of pricing, discounts, coupons, rebates.

5 stars but due to limits on product… 5 stars but due to limits on product stock/availablity vs other sites like ebay makes me want to give a 4... Service,shipping,pricing overall however makes it definitely worth while shopping here! Multiple time purchaser of tower hobbies. Payment plan options are really helpful for people on low budget that can only handle a montly single payment.

No one home No one home! If you shop (and I hope you don't) at Tower Hobbies, Do Not expect customer service if you need it. - They offer robot online chat. - Their customer support page responds that they are overwhelmed and provides you a useless case number. - Shipping is SLOOOOW - Tower Hobbies is NO MORE! I have two open cases with NO response from Tower Hobbies

Tower's System is awful I have spent many hours trying to buy RC aircraft. Their system would go on hold and not conclude the transaction. I recently ordered an RC sailplane. It arrived with a component problem [bad spar insert] after some hours on the computer, I got a replacement. When it arrived it had the exact same problem. Hours later I am told to return everything that there will be no more replacements. I felt like I was treated as some chiesler scamming them. I wanted to alert them that there was a problem and how many others would suffer the same experience.