Never using them again. This is the 3rd time in a row that i've used spot hero for event/sports parking and when i get to the venue, the rate for the lot is cheaper than what i paid spot hero. Last night i paid $37 and used a $10 credit they gave me for the last time they over charged me and I get to the lot and the price for people that just drive up is $20. never using them again.

SpotHero Wins in NYC and DC During my recent trip to NYC and DC, I rented a mid-sized SUV which proved a bit challenging to park on busy city streets, especially during peak daytime hours. However, using SpotHero made finding parking near my destinations incredibly easy. The directions provided were clear, and the valet attendants at both locations were extremely helpful, making my trip much more convenient and stress-free. Highly recommended for city travelers!

Poor Customer Service Experience Poor Customer Service Experience, bait and switch, no refund received. I reserved spot downtown Indy for All Star weekend. Arrived QR code did not work in Spot Hero app, paid at parking facility. Requested refund from Spot Hero and provided all the necessary information requested by Spot Hero. Spot Hero confirmed I would be getting full refund, get a email that check would be issued but not for full refund amount that was confirmed to me by multiple email messages. Customer service is not reliable for Spot Hero, pulled a bait and switch and to this date have not received a refund check.

Impressive customer service The few times I have ever called Spot Hero for customer assistance. I have been incredibly impressed. Friendly, helpful, easy to understand, and efficient… all of which contribute to an overall great experience.

The attendant was courteous The attendant was courteous, greeted me with a sincere "good morning" and helped me retrieve a package from the back seat.