Poor Customer Service Experience Poor Customer Service Experience, bait and switch, no refund received. I reserved spot downtown Indy for All Star weekend. Arrived QR code did not work in Spot Hero app, paid at parking facility. Requested refund from Spot Hero and provided all the necessary information requested by Spot Hero. Spot Hero confirmed I would be getting full refund, get a email that check would be issued but not for full refund amount that was confirmed to me by multiple email messages. Customer service is not reliable for Spot Hero, pulled a bait and switch and to this date have not received a refund check.

Paid in advance and lot was FULL! I prepaid for parking at Newark EWR Apex. When I got there they said that the lot was full. Almost missed my flight by having to drive around and find another lot. Spot hero gave me credit for the original amount paid, but only a "spot hero account" credit for the difference paid at another lot. They need to weed out the bad lots, or make the buyer whole when they screw up.

TSpot On SpotHero rep.he representative was very helpful The representative was very helpful, knowledgable and polite. He (Raffael)represents SpotHero well. I needed to cancel one of the two reservations I had made and he quickly completed it for me.

I love SpotHero I love SpotHero! It's so easy to find a parking spot and getting in and out is seamless. Parking is a hassle but using SpotHero means I never have to worry about it.

Our past experiences at Spot Hero have… Our past experiences at Spot Hero have been A+, but not this past time. On Monday 4/22/24, The address for entering the garage did not exist. We circled the streets of NYC for 15 mins looking for the address that did not appear! Frustrating. Finally I walked down to a garage attendant and asked if this was the spot. At first they said "no" then said "yes". So we did eventually find the garage and the rest of the reservation was without issue.