The attendant was courteous The attendant was courteous, greeted me with a sincere "good morning" and helped me retrieve a package from the back seat.

Impressive customer service The few times I have ever called Spot Hero for customer assistance. I have been incredibly impressed. Friendly, helpful, easy to understand, and efficient… all of which contribute to an overall great experience.

Our past experiences at Spot Hero have… Our past experiences at Spot Hero have been A+, but not this past time. On Monday 4/22/24, The address for entering the garage did not exist. We circled the streets of NYC for 15 mins looking for the address that did not appear! Frustrating. Finally I walked down to a garage attendant and asked if this was the spot. At first they said "no" then said "yes". So we did eventually find the garage and the rest of the reservation was without issue.

No Savings with Spot Hero It is good to have a reserved spot but I also expected a lower cost. In fact, with the booking fee, the cost was higher. In and out of the lot was easy. Good to have an attendant so that we didn't have to worry about a bar code reader not working well at the exit.

Great experience Great experience! The attendant greeted me and quickly and efficiently checked in our car. I had the same experience when picking up my car which was ready very quickly. A++ service at this garage location.