Never using them again. This is the 3rd time in a row that i've used spot hero for event/sports parking and when i get to the venue, the rate for the lot is cheaper than what i paid spot hero. Last night i paid $37 and used a $10 credit they gave me for the last time they over charged me and I get to the lot and the price for people that just drive up is $20. never using them again.

TSpot On SpotHero rep.he representative was very helpful The representative was very helpful, knowledgable and polite. He (Raffael)represents SpotHero well. I needed to cancel one of the two reservations I had made and he quickly completed it for me.

SpotHero is super helpful for NYC SpotHero is a very convenient app for NYC to help find parking and book in advance. If any problems occur, their customer service is excellent, and they promptly credit you any parking reservations that don't work out.

Be warned!! Be warned!!! The spothero app only allows you to book on the hour or the half hour. I showed up at 7:50pm for an 8pm reservation and at checkout was charged an additional $120. On top of that the spothero app has you enter the vehicle type and if it’s oversized they charge you. However so did the parking garage so I double paid. I informed spothero and they did nothing to help me not even offer me a credit for the overcharge.

Poor Customer Service Experience Poor Customer Service Experience, bait and switch, no refund received. I reserved spot downtown Indy for All Star weekend. Arrived QR code did not work in Spot Hero app, paid at parking facility. Requested refund from Spot Hero and provided all the necessary information requested by Spot Hero. Spot Hero confirmed I would be getting full refund, get a email that check would be issued but not for full refund amount that was confirmed to me by multiple email messages. Customer service is not reliable for Spot Hero, pulled a bait and switch and to this date have not received a refund check.