Impressive customer service The few times I have ever called Spot Hero for customer assistance. I have been incredibly impressed. Friendly, helpful, easy to understand, and efficient… all of which contribute to an overall great experience.

TSpot On SpotHero rep.he representative was very helpful The representative was very helpful, knowledgable and polite. He (Raffael)represents SpotHero well. I needed to cancel one of the two reservations I had made and he quickly completed it for me.

The option provided was a great value The option provided was a great value, perfect location, and felt safe for me to access. I appreciate the offer ase of reserving as well as the automatic update notifications with options to extend my time.

Be warned!! Be warned!!! The spothero app only allows you to book on the hour or the half hour. I showed up at 7:50pm for an 8pm reservation and at checkout was charged an additional $120. On top of that the spothero app has you enter the vehicle type and if it’s oversized they charge you. However so did the parking garage so I double paid. I informed spothero and they did nothing to help me not even offer me a credit for the overcharge.

No Savings with Spot Hero It is good to have a reserved spot but I also expected a lower cost. In fact, with the booking fee, the cost was higher. In and out of the lot was easy. Good to have an attendant so that we didn't have to worry about a bar code reader not working well at the exit.