Our past experiences at Spot Hero have… Our past experiences at Spot Hero have been A+, but not this past time. On Monday 4/22/24, The address for entering the garage did not exist. We circled the streets of NYC for 15 mins looking for the address that did not appear! Frustrating. Finally I walked down to a garage attendant and asked if this was the spot. At first they said "no" then said "yes". So we did eventually find the garage and the rest of the reservation was without issue.

Spot hero customer service is…outstanding ! Spot hero customer service is outstanding ! You get to speak to a human within seconds of when you call . The agents are friendly , knowledgeable - they can locate your reservation immediately -, and eager to resolve the problem . In this day of AI and anonymity , it is a relief ( almost a joy) to have a service that so readily addresses the occasional problems that arise !

I love SpotHero I love SpotHero! It's so easy to find a parking spot and getting in and out is seamless. Parking is a hassle but using SpotHero means I never have to worry about it.

Great prices and lot for overnight parking It was very easy to find a lot that was near where I was staying and the price was right. Although I did not intend on parking there the next night, the location and SpotHero price (more than half what I would have paid if I paid at the lot) was more than I could ask for! Will absolutely use SpotHero for this lot again.

Perfect Location This is the perfect location, right between Symphony Center and Art Institute of Chicago. It's easy to get in, and easy to get out. Staff is cordial and patient.