Perfect Location This is the perfect location, right between Symphony Center and Art Institute of Chicago. It's easy to get in, and easy to get out. Staff is cordial and patient.

SpotHero is a Hero The SpotHero app is very impressive. Even more impressive is their customer service support when I encountered an issue (not with the app) in an unfamiliar location. SpotHero's customer service was outstanding.

No Savings with Spot Hero It is good to have a reserved spot but I also expected a lower cost. In fact, with the booking fee, the cost was higher. In and out of the lot was easy. Good to have an attendant so that we didn't have to worry about a bar code reader not working well at the exit.

I love SpotHero I love SpotHero! It's so easy to find a parking spot and getting in and out is seamless. Parking is a hassle but using SpotHero means I never have to worry about it.

Scam Company I purchased the parking spot for a baseball game in San Francisco. When I arrived, there was no address on the lot. The photo on the website shows a garage as the purchased lot. When I arrived, it was locked. There were two lots on the street that could have been the lot, both with no address anywhere to be seen. The instructions say do not park in a reserved spot. In the most likely lot that was 22 Federal St, every spot has a reserved sign painted on the asphalt. I tried to call the 24 hour support line, and after 10 minutes of no answer, I gave up on that. I would not purchase for Spot Hero again.