Paid in advance and lot was FULL! I prepaid for parking at Newark EWR Apex. When I got there they said that the lot was full. Almost missed my flight by having to drive around and find another lot. Spot hero gave me credit for the original amount paid, but only a "spot hero account" credit for the difference paid at another lot. They need to weed out the bad lots, or make the buyer whole when they screw up.

Impressive customer service The few times I have ever called Spot Hero for customer assistance. I have been incredibly impressed. Friendly, helpful, easy to understand, and efficient… all of which contribute to an overall great experience.

Our past experiences at Spot Hero have… Our past experiences at Spot Hero have been A+, but not this past time. On Monday 4/22/24, The address for entering the garage did not exist. We circled the streets of NYC for 15 mins looking for the address that did not appear! Frustrating. Finally I walked down to a garage attendant and asked if this was the spot. At first they said "no" then said "yes". So we did eventually find the garage and the rest of the reservation was without issue.

Great prices and lot for overnight parking It was very easy to find a lot that was near where I was staying and the price was right. Although I did not intend on parking there the next night, the location and SpotHero price (more than half what I would have paid if I paid at the lot) was more than I could ask for! Will absolutely use SpotHero for this lot again.

SpotHero Wins in NYC and DC During my recent trip to NYC and DC, I rented a mid-sized SUV which proved a bit challenging to park on busy city streets, especially during peak daytime hours. However, using SpotHero made finding parking near my destinations incredibly easy. The directions provided were clear, and the valet attendants at both locations were extremely helpful, making my trip much more convenient and stress-free. Highly recommended for city travelers!