Our past experiences at Spot Hero have… Our past experiences at Spot Hero have been A+, but not this past time. On Monday 4/22/24, The address for entering the garage did not exist. We circled the streets of NYC for 15 mins looking for the address that did not appear! Frustrating. Finally I walked down to a garage attendant and asked if this was the spot. At first they said "no" then said "yes". So we did eventually find the garage and the rest of the reservation was without issue.

Perfect Location This is the perfect location, right between Symphony Center and Art Institute of Chicago. It's easy to get in, and easy to get out. Staff is cordial and patient.

Great prices and lot for overnight parking It was very easy to find a lot that was near where I was staying and the price was right. Although I did not intend on parking there the next night, the location and SpotHero price (more than half what I would have paid if I paid at the lot) was more than I could ask for! Will absolutely use SpotHero for this lot again.

The option provided was a great value The option provided was a great value, perfect location, and felt safe for me to access. I appreciate the offer ase of reserving as well as the automatic update notifications with options to extend my time.

Be warned!! Be warned!!! The spothero app only allows you to book on the hour or the half hour. I showed up at 7:50pm for an 8pm reservation and at checkout was charged an additional $120. On top of that the spothero app has you enter the vehicle type and if it’s oversized they charge you. However so did the parking garage so I double paid. I informed spothero and they did nothing to help me not even offer me a credit for the overcharge.