Never using them again. This is the 3rd time in a row that i've used spot hero for event/sports parking and when i get to the venue, the rate for the lot is cheaper than what i paid spot hero. Last night i paid $37 and used a $10 credit they gave me for the last time they over charged me and I get to the lot and the price for people that just drive up is $20. never using them again.

The attendant was courteous The attendant was courteous, greeted me with a sincere "good morning" and helped me retrieve a package from the back seat.

Scam Company I purchased the parking spot for a baseball game in San Francisco. When I arrived, there was no address on the lot. The photo on the website shows a garage as the purchased lot. When I arrived, it was locked. There were two lots on the street that could have been the lot, both with no address anywhere to be seen. The instructions say do not park in a reserved spot. In the most likely lot that was 22 Federal St, every spot has a reserved sign painted on the asphalt. I tried to call the 24 hour support line, and after 10 minutes of no answer, I gave up on that. I would not purchase for Spot Hero again.

Paid in advance and lot was FULL! I prepaid for parking at Newark EWR Apex. When I got there they said that the lot was full. Almost missed my flight by having to drive around and find another lot. Spot hero gave me credit for the original amount paid, but only a "spot hero account" credit for the difference paid at another lot. They need to weed out the bad lots, or make the buyer whole when they screw up.

Poor Customer Service Experience Poor Customer Service Experience, bait and switch, no refund received. I reserved spot downtown Indy for All Star weekend. Arrived QR code did not work in Spot Hero app, paid at parking facility. Requested refund from Spot Hero and provided all the necessary information requested by Spot Hero. Spot Hero confirmed I would be getting full refund, get a email that check would be issued but not for full refund amount that was confirmed to me by multiple email messages. Customer service is not reliable for Spot Hero, pulled a bait and switch and to this date have not received a refund check.