Perfect Location This is the perfect location, right between Symphony Center and Art Institute of Chicago. It's easy to get in, and easy to get out. Staff is cordial and patient.

TSpot On SpotHero rep.he representative was very helpful The representative was very helpful, knowledgable and polite. He (Raffael)represents SpotHero well. I needed to cancel one of the two reservations I had made and he quickly completed it for me.

Spot hero customer service is…outstanding ! Spot hero customer service is outstanding ! You get to speak to a human within seconds of when you call . The agents are friendly , knowledgeable - they can locate your reservation immediately -, and eager to resolve the problem . In this day of AI and anonymity , it is a relief ( almost a joy) to have a service that so readily addresses the occasional problems that arise !

Impressive customer service The few times I have ever called Spot Hero for customer assistance. I have been incredibly impressed. Friendly, helpful, easy to understand, and efficient… all of which contribute to an overall great experience.

Never using them again. This is the 3rd time in a row that i've used spot hero for event/sports parking and when i get to the venue, the rate for the lot is cheaper than what i paid spot hero. Last night i paid $37 and used a $10 credit they gave me for the last time they over charged me and I get to the lot and the price for people that just drive up is $20. never using them again.