Poor Customer Service Experience Poor Customer Service Experience, bait and switch, no refund received. I reserved spot downtown Indy for All Star weekend. Arrived QR code did not work in Spot Hero app, paid at parking facility. Requested refund from Spot Hero and provided all the necessary information requested by Spot Hero. Spot Hero confirmed I would be getting full refund, get a email that check would be issued but not for full refund amount that was confirmed to me by multiple email messages. Customer service is not reliable for Spot Hero, pulled a bait and switch and to this date have not received a refund check.

Spot hero customer service is…outstanding ! Spot hero customer service is outstanding ! You get to speak to a human within seconds of when you call . The agents are friendly , knowledgeable - they can locate your reservation immediately -, and eager to resolve the problem . In this day of AI and anonymity , it is a relief ( almost a joy) to have a service that so readily addresses the occasional problems that arise !

Paid in advance and lot was FULL! I prepaid for parking at Newark EWR Apex. When I got there they said that the lot was full. Almost missed my flight by having to drive around and find another lot. Spot hero gave me credit for the original amount paid, but only a "spot hero account" credit for the difference paid at another lot. They need to weed out the bad lots, or make the buyer whole when they screw up.

Great prices and lot for overnight parking It was very easy to find a lot that was near where I was staying and the price was right. Although I did not intend on parking there the next night, the location and SpotHero price (more than half what I would have paid if I paid at the lot) was more than I could ask for! Will absolutely use SpotHero for this lot again.

SpotHero is super helpful for NYC SpotHero is a very convenient app for NYC to help find parking and book in advance. If any problems occur, their customer service is excellent, and they promptly credit you any parking reservations that don't work out.