Parking places are too small. Covered parking was full. Extended waits for shuttles. Parking places are too small, and although I paid for covered parking, there were no covered spaces available. We had a 10-15 minute wait for a shuttle to the airport, and the driver seemed to feel it was his break time, and was very unhappy to take the group out. Pick up was also pretty slow, while standing on the curb watching multiple shuttles from other lots pass.

I started parking here a long time ago… I started parking here a long time ago and have just continued to do so. Never any issues except for stupid people who park crooked in their spots which could be any lot. Never any damage to my car which is ultimately what’s important. Good price.

I used this facility on July 29 I used this facility on July 29, 2018. It was easy in and out for me, except I had trouble finding the entrance without sign from street. I called the office, they were helpful to direct me to parking lot entrance which is located in the alley way between the Crown Plaza and Airport Center . it would help if the entrance sign is more conspicuous. The shuttle service was good. I would definite recommend this facility.

Watch Out for Extra Time Charges!!! Add on after the review was posted: Manger Ray reviewed the facts and agreed with me to refund the additional charges. Also said he was going to work with his IT group to adjust charging logic in their system. I appreciate his quick review and correction. Careful with your reservation times!!!! Location great. Parking good. Pickups acceptable. Very good value overall. What left me extremely dissatisfied was the add on charge at my exit because even though I had paid for 5 full days and departed from the garage 4.5 days later, the company uses your reservation starting time and ending time to lock you in on your parking period. BEWARE, if you enter the garage before your reservation time OR depart the garage after your reservation time, you will be charged for another day, EVEN THOUGH YOU ALREADY PAID FOR THE REST OF THE DAY. The contract disclosures are very poor and I'm sure they are collecting lots of extra fees on this policy. Yes, I spoke with the company and they just talk around this scam. The company should give users the full paid period. If they maintain their current policy, they should PROMINENTLY warn customers on the reservation page that they will be charged for any time exceeding their reservation period, even though customers have technically already paid for the days.

charged for 3 days for 30 hours Add on after the review was posted: Manger Ray reviewed the facts and agreed with me to refund the additional charges. Also said he was going to work with his IT group to adjust charging logic in their system. I appreciate his quick review and correction. I was clearly charged for 2 days. The fine print states that Airport Center?s rates and fees are charged on a daily basis. When your travel goes into the next day, you are charged another full day. Your credit card will be charged in full when you confirm your reservation. No refund will be issued for unused days. I was charged for 2 days, when I was going to be there for 1 day and 4 hours. My flight was delayed I was 2 hours past the 4 hours that I paid for the second day. So I was there for 1 day and 6 hours (approximately) and they charged me for a third day to get out of the lot. Let me be clear, it say NOWHERE on their paperwork or fine print that if you are charged a second day and say you are only going to use a couple hours of that, but it goes over what you think it will be, you will be charged a whole extra day. They do not work with customers to show them where this is written or make things right. I will never park here again and think you should not either.