I would probably actually give it 4… I would probably actually give it 4 stars, but I think a lot of people give this place a low rating because they don't follow instructions. Parking spots are a little bit small, but the price is reasonable and the shuttle service is fairly responsive. We had no problem finding a parking spot. We parked and left our car around 5am and there was a shuttle ready for us. On the way back we called for a shuttle and it arrived shortly after. If you reserve the spot beforehand online (as we did), you should bring the printed proof of the final cost just in case, but when we went to pay it was less than the price originally listed, so the worker kindly gave us the cheaper price. Would definitely use it again

Parking places are too small. Covered parking was full. Extended waits for shuttles. Parking places are too small, and although I paid for covered parking, there were no covered spaces available. We had a 10-15 minute wait for a shuttle to the airport, and the driver seemed to feel it was his break time, and was very unhappy to take the group out. Pick up was also pretty slow, while standing on the curb watching multiple shuttles from other lots pass.

Parking lot was almost full Parking lot was almost full. I had to drive to the last level to find parking spot even though my reservation had been paid off the previous week. You should have some reserved spots on the first 2 floors for pre-paid reservation customers.

Have parked here two times... Have parked here two times, reserving online in advance both times. Once with no issues, shuttle came fairly quickly. The other, I waited for over 20-25 minutes with no shuttle arriving to get me to LAX. Given I was close to missing a flight, I debated taking an uber/lyft. I called the operator who told me a shuttle would arrive in under 5 minutes, so I waited...another 10 minutes...before one arrived. Given the lovely LAX traffic loop, I ended up leaving the shuttle at the first terminal and running illegally through roads meant only for cars in order to get to my terminal faster. Not fun. Also - how are these parking spaces so laughably small?? NO ONE parks within the lines.

Terrible garage Customer service was great, but the facility itself was terrible. The parking spaces were all too narrow so that most cars were parked taking over 2 spaces. It took almost 15 minutes of driving up and down the aisles before I managed to squeeze my car into a spot. When I returned from my trip the elevators were out of order, so I had to lug my suitcase up the stairs to the top floor of the garage. 2 stars only because it was so close to the airport and the drivers and gate attendant were very friendly.