Have parked here two times... Have parked here two times, reserving online in advance both times. Once with no issues, shuttle came fairly quickly. The other, I waited for over 20-25 minutes with no shuttle arriving to get me to LAX. Given I was close to missing a flight, I debated taking an uber/lyft. I called the operator who told me a shuttle would arrive in under 5 minutes, so I waited...another 10 minutes...before one arrived. Given the lovely LAX traffic loop, I ended up leaving the shuttle at the first terminal and running illegally through roads meant only for cars in order to get to my terminal faster. Not fun. Also - how are these parking spaces so laughably small?? NO ONE parks within the lines.

Price good with reservation but plan on… Price good with reservation but plan on waiting at the airport for pickup. We waited over an hour and after many calls to dispatch, a van finally arrived. Most of the calls to dispatch went unanswered and when they finally answered you could hear them trying to call the drivers - no response whatsoever. Dispatch was even baffled as to why they hadn't made the rounds after numerous calls. This is the second time we've waited over an hour and never again. Will pay more next time some where else

No Parking Spaces Left The 3 star rating is due to the difficulty I had locating a parking space. I drove the entire parking structure and managed to find a space because an airport worker could not remember where he parked. He rode with me until his car was located and I parked in his space. I had no other issues. The shuttle arrived shortly after I called around 10:30pm. Lighting was good and elevator worked this time.

Great location. Everything else not so great. The parking place is wonderful. Sometimes it is hard to find a parking spot even though one has been reserved. My dissatisfaction is when you return home the shuttle back to the parking site usually takes a hour or more and that with you calling for pickup. Also my other dissatisfaction with them of recent nature is when shuttle dropping you off, they go to arrivals and go to every single terminal for pickup and drop-off at the same time. What a stressful situation for the individuals who need to get to the airport, drop stuff off and go through security. I used to love them. I no longer use this parking spot unless absolutely no other choice. This is after many years of using this place.

Watch Out for Extra Time Charges!!! Add on after the review was posted: Manger Ray reviewed the facts and agreed with me to refund the additional charges. Also said he was going to work with his IT group to adjust charging logic in their system. I appreciate his quick review and correction. Careful with your reservation times!!!! Location great. Parking good. Pickups acceptable. Very good value overall. What left me extremely dissatisfied was the add on charge at my exit because even though I had paid for 5 full days and departed from the garage 4.5 days later, the company uses your reservation starting time and ending time to lock you in on your parking period. BEWARE, if you enter the garage before your reservation time OR depart the garage after your reservation time, you will be charged for another day, EVEN THOUGH YOU ALREADY PAID FOR THE REST OF THE DAY. The contract disclosures are very poor and I'm sure they are collecting lots of extra fees on this policy. Yes, I spoke with the company and they just talk around this scam. The company should give users the full paid period. If they maintain their current policy, they should PROMINENTLY warn customers on the reservation page that they will be charged for any time exceeding their reservation period, even though customers have technically already paid for the days.