Let departures out on arrival level. Major inconvenience! Valet parking our car was good. However, the transportation bus to airport was performing departures and arrivals at the same time. We (and others) were let outside the luggage carousels - bottom level. My husband had major back surgery 2 months before and I am handicapped. It was quite difficult and time consuming getting to United’s check in. Upon our return, we were picked up promptly. Checking out at Joe’s parking was easy.

The rewards/frequent park program seems… The rewards/frequent park program seems to have gone away. Called numerous times to get updates with no luck. Online reservations was not working, employees redirect to a different website. I used to love your services, including valet and car wash, all that has stopped as well.

They claim its covered packing but… They claim its covered packing but every covered parking spot was full. We had to park on the exposed roof for 10 days. They have cars parked behind cars everywhere throughout the garage making it difficult to maneuver through the garage. I will never park here again. As far as I am concerned they should be sued for false advertising.

Waited 25 minuets to be picked up by… Waited 25 minuets to be picked up by the shuttle bus. Driver told several people we didn’t go to the hotel next door. He then picked up an entire family to take to the same hotel. Left everyone on the bus while he went to get them a bellboy. Finally got to the parking garage and they could not find our car. Took another 15 minuets to get our car. Not a good experience at all.

That guy Santos is very rude That guy Santos is very rude. Not understanding of the situation, where if my flight was late has nothing to do with me picking up the car late and in turn charged me extra money. I don't even have time to begin the bad vibes he gave me. I have no control of the weather so why should I pay extra for mother nature or the pilot's fault?!