That guy Santos is very rude That guy Santos is very rude. Not understanding of the situation, where if my flight was late has nothing to do with me picking up the car late and in turn charged me extra money. I don't even have time to begin the bad vibes he gave me. I have no control of the weather so why should I pay extra for mother nature or the pilot's fault?!

I have contacted Joes multiple times… I have contacted Joes multiple times for problems wiht my account. (I have left voicemails for customer service and spoken to employees at the front desk multiple times) I am not able to retrieve my account on line and i have 3 reciepts that were not applied to my account to earn points. The ladies at the front desk have been incredibly non-helpful and no one from the main office has returned my calls. I travel frequently and am astounded by Joe's lack of regard and failure to even attempt to find a solution. I have tried creating a new account on line and the online system NEVER takes any of my credit cards. I have tried at least 10 times to create new accounts both on my computer with my information and on my husbands wiht his.

It’s close and fine… I use this parking lot often and it’s been fine, the van doesn’t come around as often as other lots at the airport but they get you to the airport fast and everyone working there is pleasant. But, saying that... during the holidays 2017 it was madness. there was no place to park even with a reservation. Thankfully another customer circling too called the desk and was given directions to other spaces, but there should have been people directing cars to open spaces. It was needlessly stressful.

Over charging clients I pre-paid for 10 days, when I returned from my trip and scanned my document the unattended exit gate said I was over by 2 hours and had to pay the additional charges to get out. In reality I still had 9 hours remaining on the 10th day. When I pre-paid I did not pay for 9 days and 13 hours I paid for a full 10 days. Once I got out of the garage I went to the attendant and explained to her the situation. She said she couldn’t help me. I asked to talk to her manager and she gave me a business card. I called Thomas Evans direct phone # and wouldn’t you know it the phone # was disconnected. Be careful, Joe’s is trying to double charge you and most people aren’t paying attention to this scam. I disputed my cc charge. Filed a complaint with BBB and California attorney general. Beware of this scam.

there is no handicap parking there is no handicap parking. the parking structure doesn't start until the 4th floor and it tends to be pretty packed at times, there's been times where it is so crowded i would circle all the way to the roof and had to come down and asked for valet parking.