Tiffany Arnold
GBEasy to use with everything you need. Gusto wallet is a simple platform that makes money management easy. I can see everything I need about my check, create saving goals, and get a debit card if I want.
Always
GBAll of the five star reviews you see… All of the five star reviews you see for this company are actually advertising based. They have actually paid for these reviews. This site allows you to provide an honest review. As a CEO and owner of my company I switched from a small local payroll company to Gusto in January and it has been nothing but absolute misery. The customer service is horrible. Nobody knows who is doing what and you cannot reach a live person to save your life. They are condescending and rude and delay in their responses. we are clearly going to make a change but too many changes and payroll causes big problems with 941 and tax so we are going to have to be stuck with them for a little while. I cannot tell people enough to steer clear of this company.
Stephanie Buehler
GBThe worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.
Mark L Giles
GBIf I could leave a zero star review I… If I could leave a zero star review I would customer service what customer service i have had 3 lots of money taken In the last week totalling £180 trying to talk to customer service and they cut me off and I still had not got a proper answer about this very unhappy will be cancelling my gousto
Reme Rashid
GBExtremely frustrating experience with… Extremely frustrating experience with Gusto benefits. I've called several times, had to keep explaining the same issue several times. They keep coming back with half answers over email, and the next time I call it's a new agent and repeat full cycle. Benefits department was clueless on questions on benefits after employee is offboarded. Tried transferring to a different department even though I asked to be placed on the call back list. For someone managing several responsibilities, Gusto has wasted so much of my time.