Worst Customer Service Ever We selected Gusto because they had built in integration with our accounting software. Generally I have liked the product, but their customer service is among the worst of any company I have ever dealt with. We do not have an assigned account rep. If you have an ongoing issue, you have to deal with a different person each time. They have regularly disabled chat support. My theory is that they have grown too quickly and their infrastructure has not kept up. You cannot email or call anyone there directly. We are in the process of looking for a new provider who actually appears to value their customers.

If I could give no stars that would be… If I could give no stars that would be more accurate. After a month of constant issues with their system not able to pull payroll from my bank account, it ended up where I had to wire them money which cost me an additional $25 NOT to use their services. On top of that dealing with the problems required a ton of time. Bottom line, it was a nightmare! Do yourself a favor and use ADP.

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.

I absolutely ADORE Gusto I absolutely ADORE Gusto! It is SO easy to use - extremely intuitive, and if you can't figure something out, their customer service people are responsive and right there willing to help. They have made this process SO much easier than it used to be for us, and I wish I would've switched to them long before now!

Startups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!