Worst Customer Service Ever We selected Gusto because they had built in integration with our accounting software. Generally I have liked the product, but their customer service is among the worst of any company I have ever dealt with. We do not have an assigned account rep. If you have an ongoing issue, you have to deal with a different person each time. They have regularly disabled chat support. My theory is that they have grown too quickly and their infrastructure has not kept up. You cannot email or call anyone there directly. We are in the process of looking for a new provider who actually appears to value their customers.

something fishy … opened our dinner for tonight the packaging explains carefully sourced for gusto, packing does not indicate source , why are they shy to say , I suspect it’s from a far east fish farm. I have image of packaging

Extremely frustrating experience with… Extremely frustrating experience with Gusto benefits. I've called several times, had to keep explaining the same issue several times. They keep coming back with half answers over email, and the next time I call it's a new agent and repeat full cycle. Benefits department was clueless on questions on benefits after employee is offboarded. Tried transferring to a different department even though I asked to be placed on the call back list. For someone managing several responsibilities, Gusto has wasted so much of my time.

Startups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!

Gusto Wallet is awesome Gusto Wallet has totally accelerated my financial health. I get a detailed visual breakdown of each paystub and can easily adjust my withholding within the mobile app. The spending accounts interest rates are the best I've seen, and their mobile app frontend design is excellent- important info up front and easy to navigate to detailed info. 100% recommend