Gusto Wallet is awesome Gusto Wallet has totally accelerated my financial health. I get a detailed visual breakdown of each paystub and can easily adjust my withholding within the mobile app. The spending accounts interest rates are the best I've seen, and their mobile app frontend design is excellent- important info up front and easy to navigate to detailed info. 100% recommend

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.

Worst Customer Service Ever We selected Gusto because they had built in integration with our accounting software. Generally I have liked the product, but their customer service is among the worst of any company I have ever dealt with. We do not have an assigned account rep. If you have an ongoing issue, you have to deal with a different person each time. They have regularly disabled chat support. My theory is that they have grown too quickly and their infrastructure has not kept up. You cannot email or call anyone there directly. We are in the process of looking for a new provider who actually appears to value their customers.

All of the five star reviews you see… All of the five star reviews you see for this company are actually advertising based. They have actually paid for these reviews. This site allows you to provide an honest review. As a CEO and owner of my company I switched from a small local payroll company to Gusto in January and it has been nothing but absolute misery. The customer service is horrible. Nobody knows who is doing what and you cannot reach a live person to save your life. They are condescending and rude and delay in their responses. we are clearly going to make a change but too many changes and payroll causes big problems with 941 and tax so we are going to have to be stuck with them for a little while. I cannot tell people enough to steer clear of this company.

I absolutely ADORE Gusto I absolutely ADORE Gusto! It is SO easy to use - extremely intuitive, and if you can't figure something out, their customer service people are responsive and right there willing to help. They have made this process SO much easier than it used to be for us, and I wish I would've switched to them long before now!