Gusto

525 20th Street, 94107, San Francisco, United States
http://gusto.com
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2.50
Based on 20 Reviews

5

30.00%

4

0.00%

3

5.00%

2

20.00%

1

45.00%
About Gusto

Modern payroll built for small businesses. Gusto was designed and engineered to make payroll, benefits, and HR easier for small and medium sized businesses. - Automatic payroll tax filing - Compliance support - Easy benefits integrations - Hiring and onboarding tools - Access to HR experts Get started Gusto is the people platform. Running a business goes beyond payroll. Gusto also offers affordable health benefits options and even free financial benefits to help employees save and manage their money. Plus, 401(k)s, and 529 College Savings. Favorite software? We integrate with that. We sync with your favorite tools — QuickBooks, Xero, T Sheets, Homebase, Clover, Shopify, Expensify, and many more. See all our integrations Plans start at just $46/month. No matter your business size or goals we have a plan for you. Transparent pricing. Flexible features. No hidden fees. See all plans

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Eva M Jensen
GB

Startups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!

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Flâneur
GB

Incapable of Benefit Management & No Continuity Between Their Internal Depts Most of my experience with Gusto has been positive. However, Gusto seems completely inept handling any kind of issue or error they create in payroll benefits. Nearly six months of repeated escalated tickets, I’ve been handed off between benefits and payroll. No continuity between departments. It’s the worst experience dealing with any company in the decades of my administrative career. Do NOT use their benefits management option.

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Jessica Ballard
GB

I absolutely ADORE Gusto I absolutely ADORE Gusto! It is SO easy to use - extremely intuitive, and if you can't figure something out, their customer service people are responsive and right there willing to help. They have made this process SO much easier than it used to be for us, and I wish I would've switched to them long before now!

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Stephanie Buehler
GB

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.

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Mark L Giles
GB

If I could leave a zero star review I… If I could leave a zero star review I would customer service what customer service i have had 3 lots of money taken In the last week totalling £180 trying to talk to customer service and they cut me off and I still had not got a proper answer about this very unhappy will be cancelling my gousto

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