Clunky, Inefficient Time Drain We will never use FSA again due to poor experience with this company. All our clinics hated them, because they always denied forms for vague reasons although other companies never had issues. Eventually, we gave up using our funds altogether because everything was either rejected (including ordered by doctor) or took so much time to document that it wasn't worth any pre-tax savings. Im sure they keep a lot of money with this approach. Employers: Look out for your employees and look elsewhere for FSA and payroll.

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.

Hiring via Gusto far superior to EoR providers After a horrible experience with an Employer of Record, we concluded that it couldn't be any worse for us to manage the hiring of a US based employee ourselves. We had a US based company already, so decided to use Gusto to manage the rest. Super easy onboarding, manages health insurance, 401K, payroll and registration processes. I'm impressed. Yes more do do that an EoR, but at least we don't have to deal with their errors and their "attitude". Oh and also its $40 a month not $400++++

I have spoken to their customer support… I have spoken to their customer support 10 times about an issue. Every time they send me the same robot response but never read what I am asking. They say they have paid a late fee because they paid the government late. Yet when I call the IRS they say this hasn't been paid. Every attempt to ask for confirmation I just get a robot response that this has already been paid. Now talking today to another customer support team member today they said the payment was made on April 8th, but it isn't the same amount as what was due. So why all these previous emails saying they paid the bill back in February and why isn't the amount the same as the amount that's due. Of course I'll need to followup with the IRS and be put on hold for hours to confirm this. So much time wasted dealing with this issue. Such terrible customer support with the Tax specialist on their team. Even the customer support person I talked to said they couldn't get through to them and that it's annoying.

I absolutely ADORE Gusto I absolutely ADORE Gusto! It is SO easy to use - extremely intuitive, and if you can't figure something out, their customer service people are responsive and right there willing to help. They have made this process SO much easier than it used to be for us, and I wish I would've switched to them long before now!