something fishy … opened our dinner for tonight the packaging explains carefully sourced for gusto, packing does not indicate source , why are they shy to say , I suspect it’s from a far east fish farm. I have image of packaging

Clunky, Inefficient Time Drain We will never use FSA again due to poor experience with this company. All our clinics hated them, because they always denied forms for vague reasons although other companies never had issues. Eventually, we gave up using our funds altogether because everything was either rejected (including ordered by doctor) or took so much time to document that it wasn't worth any pre-tax savings. Im sure they keep a lot of money with this approach. Employers: Look out for your employees and look elsewhere for FSA and payroll.

Extremely frustrating experience with… Extremely frustrating experience with Gusto benefits. I've called several times, had to keep explaining the same issue several times. They keep coming back with half answers over email, and the next time I call it's a new agent and repeat full cycle. Benefits department was clueless on questions on benefits after employee is offboarded. Tried transferring to a different department even though I asked to be placed on the call back list. For someone managing several responsibilities, Gusto has wasted so much of my time.

If I could give no stars that would be… If I could give no stars that would be more accurate. After a month of constant issues with their system not able to pull payroll from my bank account, it ended up where I had to wire them money which cost me an additional $25 NOT to use their services. On top of that dealing with the problems required a ton of time. Bottom line, it was a nightmare! Do yourself a favor and use ADP.

I have spoken to their customer support… I have spoken to their customer support 10 times about an issue. Every time they send me the same robot response but never read what I am asking. They say they have paid a late fee because they paid the government late. Yet when I call the IRS they say this hasn't been paid. Every attempt to ask for confirmation I just get a robot response that this has already been paid. Now talking today to another customer support team member today they said the payment was made on April 8th, but it isn't the same amount as what was due. So why all these previous emails saying they paid the bill back in February and why isn't the amount the same as the amount that's due. Of course I'll need to followup with the IRS and be put on hold for hours to confirm this. So much time wasted dealing with this issue. Such terrible customer support with the Tax specialist on their team. Even the customer support person I talked to said they couldn't get through to them and that it's annoying.