Gusto sucks Gusto sucks. I’ve use d them for years and each year the service gets worse. Customer Service is gone to hell in a handbag. They only have offshore customer service agents who are incapable of helping. And none of their other customer service channels work. Their payroll reports ate now the worst in the industry. Gusto is just a complete waste of time. Save yourself a lot of aggravation and use anybody except gusto.

Extremely frustrating experience with… Extremely frustrating experience with Gusto benefits. I've called several times, had to keep explaining the same issue several times. They keep coming back with half answers over email, and the next time I call it's a new agent and repeat full cycle. Benefits department was clueless on questions on benefits after employee is offboarded. Tried transferring to a different department even though I asked to be placed on the call back list. For someone managing several responsibilities, Gusto has wasted so much of my time.

If I could give no stars that would be… If I could give no stars that would be more accurate. After a month of constant issues with their system not able to pull payroll from my bank account, it ended up where I had to wire them money which cost me an additional $25 NOT to use their services. On top of that dealing with the problems required a ton of time. Bottom line, it was a nightmare! Do yourself a favor and use ADP.

Startups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.