Startups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!

Incapable of Benefit Management & No Continuity Between Their Internal Depts Most of my experience with Gusto has been positive. However, Gusto seems completely inept handling any kind of issue or error they create in payroll benefits. Nearly six months of repeated escalated tickets, I’ve been handed off between benefits and payroll. No continuity between departments. It’s the worst experience dealing with any company in the decades of my administrative career. Do NOT use their benefits management option.

Hiring via Gusto far superior to EoR providers After a horrible experience with an Employer of Record, we concluded that it couldn't be any worse for us to manage the hiring of a US based employee ourselves. We had a US based company already, so decided to use Gusto to manage the rest. Super easy onboarding, manages health insurance, 401K, payroll and registration processes. I'm impressed. Yes more do do that an EoR, but at least we don't have to deal with their errors and their "attitude". Oh and also its $40 a month not $400++++

Gusto sucks Gusto sucks. I’ve use d them for years and each year the service gets worse. Customer Service is gone to hell in a handbag. They only have offshore customer service agents who are incapable of helping. And none of their other customer service channels work. Their payroll reports ate now the worst in the industry. Gusto is just a complete waste of time. Save yourself a lot of aggravation and use anybody except gusto.

If I could give no stars that would be… If I could give no stars that would be more accurate. After a month of constant issues with their system not able to pull payroll from my bank account, it ended up where I had to wire them money which cost me an additional $25 NOT to use their services. On top of that dealing with the problems required a ton of time. Bottom line, it was a nightmare! Do yourself a favor and use ADP.