I have spoken to their customer support… I have spoken to their customer support 10 times about an issue. Every time they send me the same robot response but never read what I am asking. They say they have paid a late fee because they paid the government late. Yet when I call the IRS they say this hasn't been paid. Every attempt to ask for confirmation I just get a robot response that this has already been paid. Now talking today to another customer support team member today they said the payment was made on April 8th, but it isn't the same amount as what was due. So why all these previous emails saying they paid the bill back in February and why isn't the amount the same as the amount that's due. Of course I'll need to followup with the IRS and be put on hold for hours to confirm this. So much time wasted dealing with this issue. Such terrible customer support with the Tax specialist on their team. Even the customer support person I talked to said they couldn't get through to them and that it's annoying.

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.

Gusto Is The Best! Gusto is my hero! I see so many bad reviews on the website about this software. Say whatever you want but Gusto is literally saved my life! I previously used a QuickBooks Online Payroll and at the time that I should have to do the payroll they put my account on hold. I found Gusto at the very last minute and decided to use the service. So far Gusto is way more easy compare to QuickBooks and they have a reasonable subscription fees. Thank you Gusto and team!

Startups AVOID Gusto - TRUST the reviews on this one Gusto has changed. DON'T use Gusto. Even if you received a recommendation of Gusto. I USED to recommend Gusto to everyone. That's why I blindly signed up again in 2024. DON'T do it. Their platform and Customer Service is NOT functioning anymore. Don't put your business through what mine went through. Customer service will run you around in circles, postpone the calls, put you on hold constantly, and create NUMEROUS tickets for the same issue - again and again and again. Something has gone wrong in Gusto. Stay way!

If I could leave a zero star review I… If I could leave a zero star review I would customer service what customer service i have had 3 lots of money taken In the last week totalling £180 trying to talk to customer service and they cut me off and I still had not got a proper answer about this very unhappy will be cancelling my gousto