ML
GBClunky, Inefficient Time Drain We will never use FSA again due to poor experience with this company. All our clinics hated them, because they always denied forms for vague reasons although other companies never had issues. Eventually, we gave up using our funds altogether because everything was either rejected (including ordered by doctor) or took so much time to document that it wasn't worth any pre-tax savings. Im sure they keep a lot of money with this approach. Employers: Look out for your employees and look elsewhere for FSA and payroll.
Don Harris
GBHorrible customer service Customer service is absolutely terrible. It has been a nightmare with payroll changes that are never entered into the system correctly. And i only employ three people and I'm one of them. Too many foreigners who don't even speak English clearly. I'm so done with this company
Mark L Giles
GBIf I could leave a zero star review I… If I could leave a zero star review I would customer service what customer service i have had 3 lots of money taken In the last week totalling £180 trying to talk to customer service and they cut me off and I still had not got a proper answer about this very unhappy will be cancelling my gousto
Flâneur
GBIncapable of Benefit Management & No Continuity Between Their Internal Depts Most of my experience with Gusto has been positive. However, Gusto seems completely inept handling any kind of issue or error they create in payroll benefits. Nearly six months of repeated escalated tickets, I’ve been handed off between benefits and payroll. No continuity between departments. It’s the worst experience dealing with any company in the decades of my administrative career. Do NOT use their benefits management option.
Jonathan Eshleman
GBGusto Wallet is awesome Gusto Wallet has totally accelerated my financial health. I get a detailed visual breakdown of each paystub and can easily adjust my withholding within the mobile app. The spending accounts interest rates are the best I've seen, and their mobile app frontend design is excellent- important info up front and easy to navigate to detailed info. 100% recommend