Clunky, Inefficient Time Drain We will never use FSA again due to poor experience with this company. All our clinics hated them, because they always denied forms for vague reasons although other companies never had issues. Eventually, we gave up using our funds altogether because everything was either rejected (including ordered by doctor) or took so much time to document that it wasn't worth any pre-tax savings. Im sure they keep a lot of money with this approach. Employers: Look out for your employees and look elsewhere for FSA and payroll.

Worst Customer Service Ever We selected Gusto because they had built in integration with our accounting software. Generally I have liked the product, but their customer service is among the worst of any company I have ever dealt with. We do not have an assigned account rep. If you have an ongoing issue, you have to deal with a different person each time. They have regularly disabled chat support. My theory is that they have grown too quickly and their infrastructure has not kept up. You cannot email or call anyone there directly. We are in the process of looking for a new provider who actually appears to value their customers.

something fishy … opened our dinner for tonight the packaging explains carefully sourced for gusto, packing does not indicate source , why are they shy to say , I suspect it’s from a far east fish farm. I have image of packaging

Horrible customer service Customer service is absolutely terrible. It has been a nightmare with payroll changes that are never entered into the system correctly. And i only employ three people and I'm one of them. Too many foreigners who don't even speak English clearly. I'm so done with this company

Gusto sucks Gusto sucks. I’ve use d them for years and each year the service gets worse. Customer Service is gone to hell in a handbag. They only have offshore customer service agents who are incapable of helping. And none of their other customer service channels work. Their payroll reports ate now the worst in the industry. Gusto is just a complete waste of time. Save yourself a lot of aggravation and use anybody except gusto.