I'm obsessed with Gusto I'm obsessed with Gusto! I love how it makes checking my paychecks so easy & fun. It allows me to divide up where I put my paycheck & set saving goals all while having cute animations and branding throughout

The worst customer service The worst customer service! No reports available, no detail, there was paperwork that needed to be signed but no alert sent. Chat is always down, every email takes days and has a standard "This is a high volume time." Well, every day is a high volume day for me as well, that is why I am paying for a service. I am going to happily open my wallet and go with an established payroll company. BTW I have a micro business, I can't imagine the nightmare created if I had a large business.

All of the five star reviews you see… All of the five star reviews you see for this company are actually advertising based. They have actually paid for these reviews. This site allows you to provide an honest review. As a CEO and owner of my company I switched from a small local payroll company to Gusto in January and it has been nothing but absolute misery. The customer service is horrible. Nobody knows who is doing what and you cannot reach a live person to save your life. They are condescending and rude and delay in their responses. we are clearly going to make a change but too many changes and payroll causes big problems with 941 and tax so we are going to have to be stuck with them for a little while. I cannot tell people enough to steer clear of this company.

I have spoken to their customer support… I have spoken to their customer support 10 times about an issue. Every time they send me the same robot response but never read what I am asking. They say they have paid a late fee because they paid the government late. Yet when I call the IRS they say this hasn't been paid. Every attempt to ask for confirmation I just get a robot response that this has already been paid. Now talking today to another customer support team member today they said the payment was made on April 8th, but it isn't the same amount as what was due. So why all these previous emails saying they paid the bill back in February and why isn't the amount the same as the amount that's due. Of course I'll need to followup with the IRS and be put on hold for hours to confirm this. So much time wasted dealing with this issue. Such terrible customer support with the Tax specialist on their team. Even the customer support person I talked to said they couldn't get through to them and that it's annoying.

If I could leave a zero star review I… If I could leave a zero star review I would customer service what customer service i have had 3 lots of money taken In the last week totalling £180 trying to talk to customer service and they cut me off and I still had not got a proper answer about this very unhappy will be cancelling my gousto