Peggy DiPirro
GBIf I could give no stars that would be… If I could give no stars that would be more accurate. After a month of constant issues with their system not able to pull payroll from my bank account, it ended up where I had to wire them money which cost me an additional $25 NOT to use their services. On top of that dealing with the problems required a ton of time. Bottom line, it was a nightmare! Do yourself a favor and use ADP.
Flâneur
GBIncapable of Benefit Management & No Continuity Between Their Internal Depts Most of my experience with Gusto has been positive. However, Gusto seems completely inept handling any kind of issue or error they create in payroll benefits. Nearly six months of repeated escalated tickets, I’ve been handed off between benefits and payroll. No continuity between departments. It’s the worst experience dealing with any company in the decades of my administrative career. Do NOT use their benefits management option.
Mark L Giles
GBIf I could leave a zero star review I… If I could leave a zero star review I would customer service what customer service i have had 3 lots of money taken In the last week totalling £180 trying to talk to customer service and they cut me off and I still had not got a proper answer about this very unhappy will be cancelling my gousto
Jessica Ballard
GBI absolutely ADORE Gusto I absolutely ADORE Gusto! It is SO easy to use - extremely intuitive, and if you can't figure something out, their customer service people are responsive and right there willing to help. They have made this process SO much easier than it used to be for us, and I wish I would've switched to them long before now!
Reme Rashid
GBExtremely frustrating experience with… Extremely frustrating experience with Gusto benefits. I've called several times, had to keep explaining the same issue several times. They keep coming back with half answers over email, and the next time I call it's a new agent and repeat full cycle. Benefits department was clueless on questions on benefits after employee is offboarded. Tried transferring to a different department even though I asked to be placed on the call back list. For someone managing several responsibilities, Gusto has wasted so much of my time.