Darren was extremely helpful Darren was extremely helpful. Walked me thru everything excellent. Explained everything throughly. Best customer service I've had in year's.. He went above and beyond to make this process easy

Liars, crooks The sales associate Adam Eckland was a smooth talker of course he was knowledgeable, professional and patient.But, he lied to me telling me my first payment of 54$ wouldn't be due until 2 weeks after the installation. However, the very next day I had an "overdue balance" of $150...say what ?? He lied and didn't tell me about their installation fee..then he said I could get a hold of him directly through his extension but, I tried the number over and over again...don't like how they ask you for a credit card over the phone almost immediately to pay the $30 fee "to move forward" made me a little uneasy.

Amazing Experience I called pretty upset yesterday due to a different company and the run around they’ve been giving me, I spoke with Hamilton at Intoxalock. He was professional, helpful, honest, and thorough. He went above and beyond to help me during a super stressful time and made my experience so much easier. This man is amazing! He followed up with me today, scheduled an appointment for me to remove my previous device and get my new one installed. Thank you Hamilton for your outstanding customer service and being so empathetic to my situation.

Hands-down Hands-down, thank you very much. Appreciate everything you’ve done. Thanks for understanding me most importantly, going through these tough times

I had a recent dispute with the company… Edit to previous: A supervisor was kind enough to reach out to me and resolved and satisfactorily resolved my issue after escalation. I had a recent dispute with the company regarding a lock out due to what they claim were missed sample requests. I am currently being charged an expensive lock out fee that I don’t feel responsible for. First customer service rep hung up on me while I was stating my case. Waiting to hear from a supervisor to see about waiving the fee that I should not be responsible for. Company puts revenue over sobriety.