So far so good! Anthony Falchi has been so much fun to work with to set up my install So far so good! I had spoken with Tod Shook for services in NC and he was helpful and nice and now am working with Anthony Falchi to set everything in. He has been amazing and made the whole process easy and fun even with my difficult schedule! I was curious and looked through the 1-star reports though, so despite how pleased I am with Anthony setting up my installation, I'm a little nervous about the rest of the year now, lol. Hopefully those were just from other states though, and NC facilities are some of why you all get so many 4 and 5-stars! I understand that there are many operating facilities in several states :) So I'll give it a try!

Liars, crooks The sales associate Adam Eckland was a smooth talker of course he was knowledgeable, professional and patient.But, he lied to me telling me my first payment of 54$ wouldn't be due until 2 weeks after the installation. However, the very next day I had an "overdue balance" of $150...say what ?? He lied and didn't tell me about their installation fee..then he said I could get a hold of him directly through his extension but, I tried the number over and over again...don't like how they ask you for a credit card over the phone almost immediately to pay the $30 fee "to move forward" made me a little uneasy.

Amazing Experience I called pretty upset yesterday due to a different company and the run around they’ve been giving me, I spoke with Hamilton at Intoxalock. He was professional, helpful, honest, and thorough. He went above and beyond to help me during a super stressful time and made my experience so much easier. This man is amazing! He followed up with me today, scheduled an appointment for me to remove my previous device and get my new one installed. Thank you Hamilton for your outstanding customer service and being so empathetic to my situation.

Frances provided above and beyond… Frances provided above and beyond service! When I first called, I felt a bit overwhelmed but as soon as I explained what was needed, Frances reassured me with empathy and really made the experience go through smoothly. Due to her service, I was able to successfully enroll in the program and have a better understanding of expectations. I highly recommend Frances to any future customers!

Amazing Anthony!!! Anthony is nothing short of amazing! Personable, kind, and super caring! He has gone ABOVE AND BEYOND for me throughout this process. He has been the only good news I have had in this experience! I can not thank him enough for the time he put into helping me out! I just don’t even have words! Thank you, Anthony!!!!!