Poor Customer Service - Took my money and still have not shipped Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.

Best AC unit on the market! So glad I finally put an AC unit in my van and I went with the best on the market. Was recommended by a friend and the unit cools quickly and efficiently, requiring minimal power usage. The owners are great and helped with any questions or concerns I had before purchasing. Only regret is not buying this sooner.

Shipping is confusing Quick delivery of the extra battery but still waiting on the main unit after a week. Even though it shows everything was delivered I'm still waiting on the Wave II. Update, The app that tracks says everything was delivered but the email does have two tracking numbers. It's been over a week and now says was supposed to be delivered today Monday now says it's been delayed. Last checked in Pennsylvania.

RackUp+Go gave me a good price and shipped my Wave 2 air conditioner earlier than expected. They followedA,up on my online order RackUp+Go presented a,good website, the best price I found, and followed up with responses to my questions prior to the final order. Then also had good customer service for tracking my delivery, which arrived earlier than expected. Thank you

refrigerator/freezer chest… I ordered a refrigerator/freezer chest that came quickly and well packaged. I am so impressed! I plugged the unit in to my inverter in my work van and on the hottest day of the year, without the van running, it held my preset temperatures and my van started right up (diesel) after over 18 hours of inverter operation! Great job and great prices!! Thank you!