Poor Customer Service - Took my money and still have not shipped Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.

Easy company to use and quick reliable… Easy company to use and quick reliable shipping.

Rackup+Go was great and they had great… Rackup+Go was great and they had great communication and shipped the items fast. Had issues with FedEx and they kept putting boxes on different trucks which made boxes get a little damaged and delayed shipments which caused a complaint call on FedEx or would have given 5 stars.

Great experience Great experience. Ordered my winch Sunday night, it shipped Monday and arrived Tuesday. In perfect condition. These guys are on it.

You delivered what I ordered almost… You delivered what I ordered almost before I ordered it. Thanks for your competence