My $5000 Eco flow Delta Pro ultra My $5000 Eco flow Delta Pro ultra, arrived, damaged, and did not require a signature like it was supposed to. I contacted Rackupgo and they were as shocked as I was. They sent me a return slip and will be ensuring the next shipment is perfect condition and will require a signature upon delivery. Very pleased at how fast they handled my issue.

I was very happy with their price discount. I was very happy with their black friday price discount. The order came in 4 different packages arriving on different days. Only the biggest box arriving first had a tracking number. The other 3 shipments I had no idea were on their way. This confused me when the biggest box arrived first I had to call to ask about the other missing items. They were quick to call back and let me know that they were on there way with no tracking number. I eventually received everything and am happy.

EcoFlow Wave 2 Great price, great transaction. Saved me hundreds of dollars, shipped promptly and arrived as advertised.

Poor Customer Service - Took my money and still have not shipped Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.

Quickest time from order to delivery I’ve ever had. This makes the fourth time I have ordered from this company. And it certainly would not be the last. I’m very pleased with the fact any questions I have are promptly and intelligently answered. And you just can’t beat the delivery, always sooner than I expect.