EcoFlow Wave 2 Great price, great transaction. Saved me hundreds of dollars, shipped promptly and arrived as advertised.

Shipping is confusing Quick delivery of the extra battery but still waiting on the main unit after a week. Even though it shows everything was delivered I'm still waiting on the Wave II. Update, The app that tracks says everything was delivered but the email does have two tracking numbers. It's been over a week and now says was supposed to be delivered today Monday now says it's been delayed. Last checked in Pennsylvania.

Great Customer Service I took advantage of the Black Friday pricing on EcoFlow not realizing I had placed the wrong order. Zac was super helpful on getting things straightened out and the order shipped in a timely fashion. Looking forward to getting the system installed and tried out in the near future.

Poor Customer Service - Took my money and still have not shipped Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.

All good except I’ve send a couple… All good except I’ve send a couple emails about the quick connect. I’m looking for a female end so I can connect my hose to the tank but no response’s Can you tell me the manufacturer or where to get one. Thanks Mike