Poor Customer Service - Took my money and still have not shipped Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.

RackUp+Go gave me a good price and shipped my Wave 2 air conditioner earlier than expected. They followedA,up on my online order RackUp+Go presented a,good website, the best price I found, and followed up with responses to my questions prior to the final order. Then also had good customer service for tracking my delivery, which arrived earlier than expected. Thank you

I was very happy with their price discount. I was very happy with their black friday price discount. The order came in 4 different packages arriving on different days. Only the biggest box arriving first had a tracking number. The other 3 shipments I had no idea were on their way. This confused me when the biggest box arrived first I had to call to ask about the other missing items. They were quick to call back and let me know that they were on there way with no tracking number. I eventually received everything and am happy.

Excellent experience as my order of the… Excellent experience as my order of the 4kwh power kit was shipped out within the next day and arrived intact. Have not yet installed the kit but read all the detailed information. Looking forward to this next phase of van life power management.

EcoFlow Wave 2 Great price, great transaction. Saved me hundreds of dollars, shipped promptly and arrived as advertised.