Easey to use Easey to use, Fast, Great service. Worked great on a 2011 Toyota 4runner SR5. programmed 3 keys

Excellent Experience! Customer service is excellent. Received the product promptly. We watched a YouTube video from Tom's Key Company first, before attempting to program the new key. The instructions included were very simple. It took less than 10 minutes to program our new key. I highly recommend Tom's Key Company. When we returned the rental devices, our money was refunded promptly. We will definitely use Tom's Key Company again in the future. I recommend it to anyone who needs a new key. We saved $100's by using Tom's Key Company. Excellent product & customer service!

Classic user error. They saved the day. I didn’t really have all my ducks in a row and made some mistakes in my communication to Tom’s. For example, I didn’t watch the videos I needed and ordered the wrong programmer. They refunded my original order and just charged me for the correct programmer. Everything worked once I did my part. The only thing that would’ve made this perfect would be talking to a live person and not waiting on email. I was in no rush, just anxious to see if things worked as easy as they say and it did. They saved me hundreds for two keys.

Everything worked! Everything worked pretty much as described and presented in the videos. My car needed to be started or reset in between programming the key and the fob, but the procedures worked after I figured that out. The Tom's Key process saved so much time and money vs using a locksmith or dealership.

If the process doesn't go smoothly... If the process doesn't go smoothly, you're quite literally out of luck. The only customer service is in the form of automated responses and links to YouTube videos. There is no telephone number, there is no one to talk to, there is no one to help you. You are on your own, end of story. Maybe it works out, maybe it doesn't.